Host - Pemigewasset 2027

Outdoor Recreation Hospitality llc; Campton (NH); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Descripción de la vacante

Outdoor Recreation Hospitality LLC, dba White Mountain – Pemigewasset- is seeking a Host to enhance visitor experiences in the Pemigewasset District of the White Mountain National Forest. The role covers gate, check-in, housekeeping, and basic retail duties across campground areas, with duties shared by two people as needed.

The Host will assist guests, manage reservations and payments, maintain cleanliness, monitor facilities, and support safety and operations under the supervision of the

Formación

• Strong customer service and excellent verbal and written communication skills.
• Ability to de-escalate challenging situations with guests or co-workers.
• Basic recordkeeping and money handling experience; good math aptitude.

Responsabilidades

• Greet and assist visitors, educate on area rules and facilities; promote programs.
• Register campers, collect fees, and sell retail items; manage reservations.
• Operate a cash register and process transactions; log revenues and data.
• Verify payments, issue tickets, and monitor parking and activity areas.
• Perform rounds to ensure rules, safety, and cleanliness are followed.
• Clean and stock restrooms and common areas; handle trash and recycling per schedule.

Conocimientos

Customer service

Communication

De-escalation

Money handling

Teamwork

Herramientas

POS system

Descripción del empleo

Outdoor Recreation Hospitality LLC, dba White Mountain – Pemigewasset- The Pemigewasset District of the White Mountain National Forest offers the opportunity to explore and help manage one of New England’s most scenic and rugged areas, including popular hiking destinations like Franconia Notch and Mount Moosilauke. We offer exciting and rewarding roles for those passionate about the outdoors, allowing you to contribute to preserving the natural beauty of the White Mountains and supporting visitors in their exploration of this iconic region.

Title: Host
Reports To: General Manager
Department: Operations

Summary: The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work.

RESPONSIBILTIES:

• Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
• Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
• Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
• Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
• Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
• Clean vault toilets/bathrooms as part of their duties.
• Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
• Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
• Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
• Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
• Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
• Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
• Maintains the cleanliness and general condition of assigned vehicles and equipment.
• May assist with activity programs and plan shifts.
• May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
• All other related duties as needed.

REQUIREMENTS:

• Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
• Ability to de-escalate challenging situations with co-workers or guests.
• Basic recordkeeping and money handling experience; strong math aptitude.
• Able to work with minimal supervision, learn quickly, and follow instructions accurately; works independently and as part of a team in a fast-paced environment.
• Flexible schedule, including regular evenings, weekends, and holidays; early mornings, peak periods, and on-call shifts as needed.
• Basic manual labor abilities, including willingness to clean and sanitize with chemicals and clean debris/ash from fire pits; able to lift 20 pounds frequently and 25+ pounds occasionally.
• Able to move safely over rough terrain and work in extreme weather; able to stand in place or move about for long periods.
• Able to tow own RV (where applicable) in and out of campgrounds in emergencies.
• At least 18 years old (21 to drive), with reliable transportation; bondable. Valid driver's license and insurable through the Company's motor vehicle carrier.
• Familiar with Company and partner agency policies; boating rules and lake geography where applicable.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligibleemployees are offered health benefit. Allhours worked will be paid