District Manager / Multi-Unit Leader

Dunkin' - Franchisee Of Dunkin Donuts; Montvale (NJ); On-site; USD 75,000 - 100,000; Full time

Job summary

Ontario Trillium Foundation is hiring a District Manager / Multi-Unit-Leader in Montvale, NJ to provide leadership and direction to 5-8 restaurants. This role focuses on maximizing sales and profits, ensuring compliance with brand standards, and delivering great guest service. Responsibilities include training restaurant managers, analyzing performance, and coaching teams. Ideal candidates should be able to lead effectively and communicate clearly to achieve operational excellence.

Qualifications

• Leadership qualities to manage 5-8 restaurants effectively.
• Ability to analyze sales and drive operational improvements.
• Strong communication skills to engage with teams.

Responsibilities

• Perform duties of restaurant team members and managers.
• Ensure restaurants meet operational and food safety standards.
• Analyze sales data and help improve restaurant profitability.
• Resolve guest service issues and lead team meetings.
• Deliver training to restaurant managers on marketing and brand initiatives.

Job description

Hiring Immediate!

A District Manager / Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owners and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction