District Manager: Lead Teams, Elevate Customer Experience

Public Storage; Nashville (TN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Equity grant

Stock program with dividends

401(k) with employer match

Paid time off

Comprehensive healthcare

Monday–Friday work schedule

Job summary

Public Storage is seeking a District Manager to drive operational excellence and deliver outstanding customer experiences across a multi-unit portfolio. You will recruit, coach, and lead frontline teams while ensuring asset maintenance, safety, and vendor management are up to standard.

Lead with analytics, set strategic direction, and mentor staff to achieve growth. This full-time role offers a clear path for internal promotion and access to our stock program and comprehensive benefits.

Qualifications

• Relocation: future relocation ability is very important for growth.
• Demonstrated leadership in building, developing and retaining high-performing teams in retail/service.
• Proven track record of top tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Passion for sales and customer service excellence.
• Weekend availability by telephone.
• 6 work weekends per year during peak season.
• Occasional travel to other markets for support.

Responsibilities

• Lead, Manage and Develop People, Brand Ambassador & Operational Excellence
• Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies
• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
• Conduct monthly property audits and ensure operational standards and safety compliance are met
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district
• Communicate effectively with customers, colleagues and team-members

Skills

Leadership

Communication

Time management

Sales mindset

Education

Bachelor's Degree preferred

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Public Storage is seeking a District Manager to drive operational excellence and deliver outstanding customer experiences across a multi-unit portfolio. You will recruit, coach, and lead frontline teams while ensuring asset maintenance, safety, and vendor management are up to standard.

Lead with analytics, set strategic direction, and mentor staff to achieve growth. This full-time role offers a clear path for internal promotion and access to our stock program and comprehensive benefits.