District Manager at Loyston Point

ExplorUS; Andersonville (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Job summary

Tennessee Valley Hospitality LLC, dba Loyston Point is seeking a District Manager to oversee operations in a selected recreation area, train staff, and manage maintenance and facilities. The role includes supervising hosts, handling schedules, and ensuring safety and compliance, with opportunities for growth across seasonal operations.

The District Manager will coordinate with the Operations/General Manager, conduct training workshops, and maintain records, deposits, and revenue reporting.

Qualifications

• Strong customer service skills, with ability to interact with the public.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience is a plus; open to feedback and continuous learning.
• Good judgement and ability to make decisions within position boundaries.
• Basic manual labor and cleaning with various agents.
• Willingness to move about facility and lift 20+ lbs.
• Solid administrative abilities and money handling.
• Ability to handle conflicts effectively.
• Work with minimal supervision and learn quickly.
• Willing to work a flexible schedule including evenings and weekends.

Responsibilities

• Oversees general operations within an assigned area to ensure compliance with standards.
• Supervises and trains hosts and maintenance staff.
• conducts training workshops and orientation for new hires.
• Maintains relationships with staff, government reps, and visitors.
• Handles visitor complaints and rule violations professionally.
• Troubleshoots and responds to on-site situations.
• Suggests improvements to streamline operations.
• Performs or supervises manual labor and maintenance tasks.
• Participates in fee collection, facilities maintenance, and utility testing.
• Maintains deposits and revenue records and submits reports.
• Collects time cards and reports to Operations Manager.
• Reports hazardous conditions and enforces company standards.
• Fills in for hosts during breaks and leaves.

Skills

Customer service

Verbal & written communication

Flexible schedule

People management

Training & onboarding

Safety & compliance

Recordkeeping

Money handling

Conflict resolution

Supervision

Learning mindset

Team collaboration

Physical tasks

Computer skills

Tools

Computer skills

Job description

Tennessee Valley Hospitality LLC, dba Loyston Point- Working at Loyston Point offers the opportunity to assist visitors in a scenic lakeside setting, ideal for outdoor activities like boating, fishing, hiking, and camping. It’s a rewarding role for outdoor enthusiasts, offering the chance to contribute to a positive experience and the preservation of this peaceful, picturesque location. Join us for the 2027 season.

Title: District Manager

Reports To: General Manager

Department: Operations

Summary:

The District Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The District Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s). District Managers may be classified as a I or II, depending on the size and complexity of their assigned area.

RESPONSIBILITES:

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

REQUIREMENTS:

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communication skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings and weekends

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Eligible employees are offered health benefit. All hours worked will be paid.