District Manager

INDOCHINO; San Jose (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

INDOCHINO in San Jose, California is seeking a District Manager to drive sales and operational excellence across multiple showrooms. The ideal candidate will have over 5 years of multi-unit management experience in a retail environment, preferably in fashion apparel. Responsibilities include achieving sales targets, overseeing operational performance, and developing talent within the district. The compensation range is $85,000 - $95,000 with eligibility for performance-based bonuses. Willingness to travel up to 75% is required.

Qualifications

• 5+ years of multi-unit management experience in retail, preferably fashion apparel.
• Proven ability to drive sales and profitability.
• Exceptional communication and interpersonal skills.

Responsibilities

• Drive district-level sales goals and KPIs.
• Oversee operational efficiency in all showrooms.
• Lead talent recruitment and development.

Skills

Sales Leadership

Operational Management

Analytical Skills

Customer Service Excellence

Talent Development

Job description

Responsibilities

Sales Leadership + Accountability

• Drive the achievement of district-level sales goals, KPIs, and profitability targets.
• Partner with showroom management to set and exceed individual showroom performance targets.
• Analyze sales data and market trends to identify opportunities, improve performance, and drive revenue growth.
• Lead district-wide sales strategies, promotions, and initiatives to ensure alignment with overall company objectives.
• Hold showroom teams accountable for consistent execution of sales processes and standards.

Operational Excellence

• Oversee operational efficiency and ensure showrooms meet company standards for performance and appearance.
• Conduct regular showroom visits to identify opportunities and celebrate successes.
• Ensure adherence to company policies, compliance standards, and operational rollouts.
• Monitor and manage showroom staffing levels, ensuring appropriate coverage to optimize customer service and sales.
• Support New Showroom Openings (NSO) within the district, ensuring seamless integration and performance.
• Manage and be held accountable for alterations costs, timelines, and overall efficiency.
• Focus on reducing remakes by analyzing trends, identifying root causes, and implementing improvements.
• Maintain and analyze profit and loss statements, identifying opportunities to drive revenue and improve profitability across the district.

Adaptability to Changing Retail Landscapes

• Stay ahead of retail trends and implement strategies to address changes in customer behavior, market conditions, and technology.
• Foster a culture of agility and continuous improvement within the district.
• Lead the adoption of new tools, processes, and systems to enhance showroom performance and customer experience.

People Development

• Recruit, hire, and develop top talent to fill showroom roles and build a strong leadership pipeline.
• Retain top talent in showrooms demonstrating promising growth by providing development opportunities and recognition.
• Provide consistent coaching and feedback to showroom managers, fostering a culture of learning and accountability.
• Facilitate training programs on product knowledge, sales techniques, and customer service excellence.
• Collaborate with showroom managers on succession planning and career development for their teams.

Customer Experience

• Ensure a consistently exceptional customer experience across all showrooms in the district.
• Lead by example in resolving escalated customer concerns, ensuring outcomes align with company standards.
• Educate showroom teams on forecasting customer needs and leveraging data to enhance the customer journey.

Merchandising + Product Management

• Ensure all showrooms meet visual merchandising standards and accurately execute promotional activities.
• Partner with showroom teams to identify and address product and inventory opportunities.
• Guide showroom teams on effective product storytelling to enhance customer engagement and sales.

Requirements

• 5+ years of progressive multi-unit management experience in a customer-driven retail environment, preferably in fashion apparel.
• Proven ability to drive top-line sales and profitability in a dynamic, fast-paced environment.
• Demonstrated success in managing and analyzing retail metrics to inform decision-making and improve performance.
• Strong leadership skills with the ability to inspire, coach, and develop high-performing teams.
• Exceptional communication and interpersonal skills to influence stakeholders at all levels.
• Experience managing operational P&Ls and leveraging value levers to optimize results.
• Ability to adapt to and lead through changes in retail trends and technologies.
• Entrepreneurial mindset with strong organizational skills and attention to detail.
• Willingness to travel regularly upwards of 75% of the time within the assigned district

Compensation range: $85,000 - $95,000

This position is eligible for a performance-based bonus tied to the overall results of all showrooms under the District Manager’s scope.