Showroom Manager

INDOCHINO; Farmington (CT); On-site; USD 70,000 - 80,000; Full time

Job summary

INDOCHINO is seeking a Retail Showroom Manager in Farmington, Connecticut, with over 3 years of retail management experience, ideally in the fashion industry. The role focuses on driving sales, managing customer appointments, and leading a high-performing team. Responsibilities include ensuring operational excellence, overseeing fittings, and enhancing customer experience. The compensation range is $70,000-$80,000, with strong leadership and communication skills required.

Qualifications

• 3+ years of retail management experience, preferably in fashion.
• Proven ability to meet and exceed sales targets.
• Strong leadership skills to inspire and develop teams.
• Exceptional interpersonal and communication skills.

Responsibilities

• Manage customer appointments to drive sales.
• Analyze showroom sales data for growth opportunities.
• Conduct accurate fittings and manage alterations.
• Recruit and develop a high-performing showroom team.

Skills

Retail management experience

Sales targets achievement

Leadership skills

Interpersonal communication

Understanding of menswear fit

Tools

Retail management software

iOS applications

MS Office applications

Job description

Responsibilities

• Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience.
• Manage walk‑in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.
• Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV).
• Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results.
• Build strong relationships with all clients, ensuring personalized experiences and post‑purchase follow‑ups.
• Collaborate with the marketing team to increase customer appointments and showroom foot traffic.
• Actively seek and develop local partnerships to enhance brand presence and customer outreach.
• Hold showroom teams accountable for achieving results and meeting performance expectations.
• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.
• Create and develop new corporate partnerships to drive sales growth and expand market reach.

Operational Excellence

• Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.
• Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels.
• Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience.
• Communicate product or merchandising needs and opportunities to the District Manager and relevant teams.
• Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.
• Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

• Recruit, onboard, and develop a high‑performing showroom team that is sales‑driven and customer‑focused.
• Retain top‑performing staff by providing growth opportunities, recognition, and mentorship.
• Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service.
• Foster a positive and collaborative team environment, aligned with company values and objectives.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.
• Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes.
• Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement.
• Lead showroom events and initiatives to build community connections and brand awareness.

Entrepreneurial / Business Owner Mindset

• Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction.
• Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business.
• Share best practices with peers and contribute to the success of the broader retail team.

Requirements

• 3+ years of retail management experience, preferably in fashion or a customer‑focused environment.
• Proven ability to meet and exceed sales targets and KPIs in a fast‑paced setting.
• Strong leadership skills with the ability to inspire, mentor, and develop high‑performing teams.
• Exceptional interpersonal and communication skills, with a focus on building relationships with clients and team members.
• Solid understanding of menswear products, fit, and tailoring processes.
• Confidence in decision‑making and ability to act independently when needed.
• Adaptability to changing priorities and a strong problem‑solving mindset.
• Proficiency in iOS and MS Office applications; experience with retail management software is an asset.

Compensation range: $70,000-$80,000