Showroom Manager

Indochino Inc.; Dedham (MA); On-site; USD 75,000 - 80,000; Full time

Job summary

Indochino Inc. is seeking an experienced retail manager for its showroom in Dedham, Massachusetts. The candidate will be responsible for overseeing daily operations, driving sales performance, and managing customer appointments. A critical part of the role involves mentoring a sales-driven team and ensuring exceptional customer experiences.

Candidates should have over 3 years of retail management experience, strong leadership skills, and a solid understanding of menswear tailoring. Compensation is competitive, with expected earnings between $75,000 and $80,000 annually.

Qualifications

• 3+ years of retail management experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.
• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.

Responsibilities

• Manage, monitor, and execute customer appointments to drive sales.
• Conduct accurate fittings and communicate customer requirements effectively.
• Recruit and develop a high-performing showroom team.

Skills

Retail management experience

Leadership skills

Interpersonal skills

Problem-solving mindset

Customer focus

Tools

iOS

MS Office

Retail management software

Job description

Responsibilities

• Manage, monitor, and execute customer appointments to drive sales and deliver an exceptional experience.
• Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.
• Own and drive showroom key performance metrics, including sales plan, conversion rates, UPT, alteration and remake cost, and average order value (AOV).
• Analyze showroom sales data to identify opportunities for growth and implement actionable plans to improve results.
• Build strong relationships with all clients, ensuring personalized experiences and post-purchase follow-ups.
• Collaborate with the marketing team to increase customer appointments and showroom foot traffic.
• Actively seek and develop local partnerships to enhance brand presence and customer outreach.
• Hold showroom teams accountable for achieving results and meeting performance expectations.
• Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.
• Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.
• Create and develop new corporate partnerships to drive sales growth and expand market reach.

Operational Excellence

• Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.
• Manage showroom payroll, staffing, and scheduling to optimize productivity and service levels.
• Oversee inventory management, ensuring products are merchandised to maximize sales and customer experience.
• Communicate product or merchandising needs and opportunities to the District Manager and relevant teams.
• Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.
• Be flexible to the needs of the business and able to pivot to align with changing promotions or company direction.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

• Recruit, onboard, and develop a high-performing showroom team that is sales-driven and customer-focused.
• Retain top-performing staff by providing growth opportunities, recognition, and mentorship.
• Provide consistent coaching, feedback, and training on product knowledge, sales techniques, and customer service.
• Foster a positive and collaborative team environment, aligned with company values and objectives.

Customer Experience

• Ensure every customer interaction reflects the brand’s commitment to exceptional service.
• Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes.
• Develop strategies to enhance customer engagement and loyalty, leveraging feedback to drive continuous improvement.
• Lead showroom events and initiatives to build community connections and brand awareness.

Entrepreneurial/Be a Business Owner Mindset

• Bring forward new ideas, initiatives, and improvements to elevate showroom performance and customer satisfaction.
• Act as an ambassador for the brand in the local market, representing the showroom at events and fostering relationships that drive future business.
• Share best practices with peers and contribute to the success of the broader retail team.

Requirements

• 3+ years of retail management experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs in a fast-paced setting.
• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.
• Exceptional interpersonal and communication skills, with a focus on building relationships with clients and team members.
• Solid understanding of menswear products, fit, and tailoring processes.
• Confidence in decision-making and ability to act independently when needed.
• Adaptability to changing priorities and a strong problem-solving mindset.
• Proficiency in iOS and MS Office applications; experience with retail management software is an asset.

Compensation: $75,000K - $80,000K

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.