District Manager

Metrie; Roanoke (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Career development

Cross-functional teamwork

Family-oriented culture

Job summary

Metrie is seeking a District Manager to oversee operations across up to 55 stores, ensuring adherence to safety standards and operating procedures. You will recruit, train, and lead a field service team, coordinate with retail partners, and drive merchandising excellence in a fast-paced environment.

You will manage daily programs, onboard new hires, and build engagement while traveling to customer locations to ensure brand consistency and superior service.

Qualifications

• Experience providing excellent customer service while managing customer relationships.
• Experience managing remote team, preferably in a service or merchandising environment.
• Track record of establishing and maintaining effective working relationships.
• Track record of successfully collaborating with other team members.

Responsibilities

• Overseeing and upholding the Metrie Operating Excellence procedures of all day-to-day operations, including Safety and all Metrie baseline standards.
• Create and maintain a safe workplace for all employees. Ensure compliance on all local, state, and federal laws and regulations related to safety, people, and operations.
• Utilize Velocity EHS to report all hazards, near misses and incidents within the operation provide solutions to resolve any issue.
• Daily management and training for all District Team, inclusive of Team Lead and Field Service Representatives who are directly responsible for providing Metrie merchandising services to our retail channel partners.
• Direct daily activity through the FSR in servicing Metrie product while promoting exceptional fulfilment and merchandising services to our leading big box customers.
• Travel regularly to our customer locations to oversee, provide training, and assist the FSR Team to ensure consistency while providing quality execution of the Metrie Brand.
• Manage the execution of Metrie daily programs not limited to, (merchandising, ordering processes, inventory management, completing resets, data integrity, promotions, customer program projects, etc.)
• Follow up on onboarding plans for all new associates to provide them with the best experience possible; conducts new hire check ins during first 100 days
• Participate and help build employee engagement plans; find ways to recognize actions and attitudes that help promote Metrie’s culture
• Mentor and develop competencies in the team that lead to improved performance in their current role and their potential preparation for future roles
• Schedule and maintain a balanced inbound shipping schedule with the ability to prioritize the deliveries based on sku velocity

Skills

Customer service

Remote team leadership

Retail merchandising

Team collaboration

Communication

Entrepreneurial spirit

Education

Bachelor’s degree or equivalent work experience

Job description

Who WeAre

Metrie is a multi-national leader in the millwork industry with over 30 locations that produces and sells interior finishings across North America. We’re passionate about making a difference by helping our customers transform their houses into homes and love where they live! You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, StyleAtHome and House & Home, or by one of our Instagram influencers.

Whyshould you work forMetrie? With us, you’re more than just a number. We work hard to create a home for our Metriefamily whereyou are empowered to be your best every day. Your contributions matter to us! Wetake pride in ourcultureof learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Watch this video to see why our employees feel like they truly belong here: (1603) Feels like a Family - YouTube

What You’ll Do

The District Manager is Accountable for all phases of district operations. He or she manages and controls the operation of an assigned district to ensure consistency with Metrie Standards Operations Excellence. The District Manager oversees up 55 stores. As a front-line leader to our customers, the District Manager represents the Metrie brand and serves as a communication conduit between Metrie, the Field Service Team, and our retail channel customers.This position is responsible for recruiting, training, developing field service, inventory & product management, sales analysis, project coordination, policy, and procedure enforcement.

The district manager reports to the National Field Service Manager. He or She is responsible for leadership of a functional team that consists of District Team Leads and Field Service Reps for executing daily strategies to meet or exceed organizational goals and maintaining a safe & inclusive work environment.

Major Responsibilities

• Overseeing and upholding the Metrie Operating Excellence procedures of all day-to-day operations, including Safety and all Metrie baseline standards


• Create and maintain a safe workplace for all employees. Ensure compliance on all local, state, and federal laws and regulations related to safety, people, and operations


• Utilize Velocity EHS to report all hazards, near misses and incidents within the operation provide solutions to resolve any issue


• Daily management and training for all District Team, inclusive of Team Lead and Field Service Representatives who are directly responsible for providing Metrie merchandising services to our retail channel partners.


• Direct daily activity through the FSR in servicing Metrie product while promoting exceptional fulfilment and merchandising services to our leading big box customers.


• Travel regularly to our customer locations to oversee, provide training, and assist the FSR Team to ensure consistency while providing quality execution of the Metrie Brand.


• Manage the execution of Metrie daily programs not limited to, (merchandising, ordering processes, inventory management, completing resets, data integrity, promotions, customer program projects, etc.)


• Follow up on onboarding plans for all new associates to provide them with the best experience possible; conducts new hire check ins during first 100 days


• Participate and help build employee engagement plans; find ways to recognize actions and attitudes that help promote Metrie’s culture


• Mentor and develop competencies in the team that lead to improved performance in their current role and their potential preparation for future roles


• Schedule and maintain a balanced inbound shipping schedule with the ability to prioritize the deliveries based on sku velocity

Who You Are

We would love to hear from you if you have:

• 3-5 years of experience within Metrie Retail or the equivalent work experience in a retail/ merchandising environment


• Bachelor’s degree or equivalent work experience in retail environment


• Experience providing excellent customer service while managing customer relationships


• Experience managing remote team, preferably in a service or merchandising environment


• Track record of establishing and maintaining effective working relationships


• Track record of successfully collaborating with other team members


• Ability to lift a minimum of 50 lbs. frequently


• Possesses an entrepreneurial spirit and continuously innovates to achieve great results


• Communicates with honesty and kindness, and creates the space for others to do the same


• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure


• Fosters connection by putting people first and building trusting relationships


• Integrates fun and joy as a way of being and working.

What Metrie Offers:

Metrie recognizes that its success is due to the strength of its employees. Metrie invests in its employees so that he or she is the most knowledgeable performing the job in effort to nurture our great culture, One Team results. We are pleased to offer competitive compensation, healthcare, a progressive & challenging workplace where employee can choose his or her career path.

• Acollaborative work environment that has clear direction for future strategy and goals


• A competitive base salary and profit-sharing program


• Comprehensive benefits package – medical, dental, and life


• 401(k) Retirement Savings Plan


• Challenging and meaningful work, and the chance to participate on cross-functional teams across the company


• Development opportunities – we recognize potential in our people and strive to offer various opportunities for advancement, training, and personal growth


• Family-oriented culture, focused on putting our people first

Most Critical Leadership Competencies

The knowledge, skills, and abilities necessary to be successful in this role:

1. Safety Leadership – Creates safety culture as a priority


2. Results Focus - Makes decisions and sets objectives that are in line with M&M’s mission. Consistently removes obstacles to achieve personal, team and company goals with time and budget constraints. Drive initiatives that benefit the broader good of the company.


3. People Focus - Create a motivational, safe, and supportive environment in which employees are challenged, coached, trained, and provided with career opportunities; build a culture of continuous improvement. That Champion Metrie’s culture and core values.


4. Team Leadership - Establishes short and long-term plans for accomplishing Metrie’s goals. Builds a cohesive and successful team, leads by example, and holds self and others accountable for delivering results. Coaches, develops, and retains talented staff. Inspires others.


5. Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, develops, and maintains productive relationships, responds to internal customers.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

Job Type: Full-Time