District Manager

Public Storage; Los Angeles (CA); On-site; USD 119,000 - 135,000; Full time

Benefits offered by this job

Stock program

401(k) match

Healthcare

Paid time off

Weekday schedule

Job summary

Public Storage is seeking a District Manager in the Los Angeles area to lead multiple locations with a focus on operational excellence and exceptional customer experiences.

You will develop and coach a high-performing team, manage assets and vendor relations, and implement data-driven strategies to drive district growth and improve customer retention. The role involves weekend availability during peak seasons and some travel to other markets.

Qualifications

• Relocation: future relocation ability is important for growth and opportunities.
• Proven leadership in building and retaining high-performing teams in retail/service.
• Track record of top-tier performance in similar roles.
• Experience managing operational audits and payroll budgets.
• Excellent communication and time management skills.
• Proficiency with MS Office (Excel/Word/PowerPoint/Outlook).
• Bachelor's degree preferred.
• Weekend availability by telephone; 6 weekends per year required during peak season.
• Occasional travel to other markets for support.

Responsibilities

• Lead, recruit, motivate and retain a dedicated team of front-line employees.
• Coach team on customer service and sales strategies, and maintain effective communication.
• Oversee asset management, vendor relationships and safety/compliance standards.
• Manage delinquent tenant processes and coaching to reduce delinquencies.
• Conduct monthly property audits and ensure clean, safe environments.
• Use analytics to identify trends and develop district-wide growth strategies.

Skills

Leadership

Sales & customer service

Communication

MS Office

Relocation readiness

Team development

Education

Bachelor's degree

Tools

MS Office

Job description

Annual Compensation Pay Range: $119,000 - $135,000

We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!

As aDistrict Manager, you're passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.If this is you, you are the leader we're looking for!We arePublic Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facinghourlyfront-lineemployees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner

Grow and Maintain a Robust Business:

• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members

BENEFITS:

• $135,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans - we want you to succeed!
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday thru Friday work schedule

Qualifications

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Additional Information

REFDMR0008 - SFV

Public Storage is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, religion, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected status.