District Manager

Public Storage; Baltimore (MD); On-site; USD 100,000 - 116,000; Full time

Benefits offered by this job

Internal promotional opportunities

Extensive training and coaching plans

Comprehensive healthcare programs

401(k) with employer match

Paid time off

Monday–Friday work schedule

Job summary

Public Storage is seeking a District Manager to lead and develop a high-performing, customer-centric team across multiple sites. You will drive sales, ensure operational excellence, and mentor staff to deliver exceptional experiences while upholding company standards.

You will manage assets, coordinate audits, vendor relationships, and use analytics to identify opportunities, with relocation and occasional travel as part of growth paths. Monday–Friday schedule, nationwide opportunities.

Qualifications

• Proven leadership in building high-performing teams.
• Experience in retail/service/hospitality industries.
• Experience managing audits and payroll budgets.
• Excellent communication and time management skills.
• Proficient in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Bachelor's Degree preferred.
• Willingness to relocate for growth opportunities.
• Occasional travel to other markets.

Responsibilities

• Lead, manage and develop people, acting as Brand Ambassador and driving operational excellence.
• Lead an engaged team: recruit, motivate and retain a customer-facing frontline team; coach on service and sales strategies.
• Brand Ambassador & Operational Excellence: manage assets, repairs, vendor management and cleaning standards.
• Oversee delinquent tenant processes and use coaching to reduce delinquencies and improve retention.
• Conduct monthly property audits and ensure safety and operational standards.
• Provide welcoming, well-maintained environments through effective maintenance and vendor management.
• Address customer inquiries promptly in a professional manner.
• Grow and maintain a robust business; use analytics to identify trends and opportunities.
• Communicate effectively with customers, colleagues and team members.

Skills

Leadership

Communication

Time management

Sales

Customer service

MS Office

Education

Bachelor's Degree preferred

Tools

MS Office

Job description

Annual Compensation Pay Range: $100,000 - $116,000

We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.If this is you, you are the leader we’re looking for!We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Lead an Engaged Team:

• Recruit, motivate and retain a dedicated team of customer facing hourlyfront-line employees
• Drive your team with effective communication and provide coaching on customer service and sales strategies

Brand Ambassador & Operational Excellence:

• Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
• Address customer inquiries and concerns promptly in a professional manner
• Grow and Maintain a Robust Business
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues and team-members.

BENEFITS:

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
  • Second year bonus potential increase to $20,000 performance-based bonus
  • Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans – we want you to succeed!
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.
• Monday thru Friday work schedule.

Qualifications

Qualifications & Expectations

• Relocation: future relocation ability is very important for growth. Successful applicants will have the ability to relocate for lateral and promotional opportunities.
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• 6 work weekends (Saturday or Sunday, not both) per year required during peak season
• Occasional travel required to other markets for support

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.