District Manager

Public Storage; Dallas (TX); On-site; USD 100,000 - 116,000; Full time

Benefits offered by this job

Base salary with guaranteed bonus

Participation in company stock program

401(k) with employer match

Comprehensive healthcare programs

Paid time off

Ongoing training and coaching

Job summary

A leading self-storage company seeks a District Manager in Dallas, Texas to lead and develop a high-performing team while ensuring operational excellence and outstanding customer service. The role offers substantial first-year compensation up to $116,000, along with performance-based bonuses and internal promotional opportunities. Candidates should possess strong leadership, analytical, and communication skills, along with a passion for customer service and sales excellence. A Bachelor’s Degree is preferred, and relocation for career growth is expected.

Qualifications

• Demonstrated leadership in building and retaining high-performing teams.
• Proven track record of top-tier performance management.
• Experience managing operational audits and payroll budgets.
• Exceptional time management and communication skills.

Responsibilities

• Recruit, motivate and retain a team of customer-facing employees.
• Manage physical assets and vendor processes for operational excellence.
• Ensure outstanding customer service and address inquiries promptly.
• Analyze trends to implement business strategies effectively.

Skills

Leadership

Customer service excellence

Communication

Analytical skills

Time management

Education

Bachelor's Degree

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Job description

Overview

Annual Compensation Pay Range: $100,000 - $116,000

We promote from within our organization, and growth opportunity is in your hands! Equity grant awarded at end of year company grant cycle with participation in company annual stock program!

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Job Description

Lead, Manage and Develop People, Brand Ambassador & Operational Excellence

Responsibilities

• Lead an Engaged Team: Recruit, motivate and retain a dedicated team of customer facing front line employees; Drive your team with effective communication and provide coaching on customer service and sales strategies
• Brand Ambassador & Operational Excellence: Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards; Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention; Conduct monthly property audits and ensure operational standards and safety compliance are met
• Deliver Outstanding Customer Service: Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management; Address customer inquiries and concerns promptly in a professional manner
• Grow and Maintain a Robust Business: Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district; Communicate effectively with customers, colleagues and team-members

Benefits

• First-year compensation: base, guaranteed bonus (paid quarterly), and restricted stock units; total compensation up to $116,000
• Second-year bonus potential: up to $20,000 performance-based
• Participation in company stock program that includes dividends paid quarterly
• Internal promotional and career opportunities throughout the United States
• Extensive training and coaching plans
• Comprehensive group healthcare programs
• 401(k) with generous employer match
• Paid time off
• Monday through Friday work schedule

Qualifications & Expectations

• Relocation: future relocation ability is important for growth; successful applicants will have the ability to relocate for lateral and promotional opportunities
• Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top-tier performance
• Experience managing operational audits and payroll budgets
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Bachelor's Degree preferred
• Weekend availability by telephone
• 5 work Saturdays per year required during peak season

Additional Information

• All your information will be kept confidential according to EEO guidelines
• The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance

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