District Manager

GMET Communications, LLC; Kokomo (IN); On-site; USD 90,000 - 115,000; Full time

Job summary

GMET Communications, LLC is seeking a District Manager to lead multiple Cricket Wireless locations in the Kokomo, IN district. You will coach store leaders, monitor KPIs, and ensure top-tier customer service while upholding brand standards.

The role requires on-site work with regular travel within the district, a strong focus on profitability, and hands-on leadership. Prior district or multi-store management in wireless or retail is preferred.

Qualifications

• Leadership and team development experience.
• Retail operations and sales management skills.
• Customer service and relationship-building abilities.
• Strong organizational and problem-solving capabilities.
• Clear, professional communication across all levels.
• Analytical and reporting skills.
• Experience in wireless/telecom retail preferred.
• On-site in Kokomo, IN with regular district travel.
• HS diploma required; business degree a plus.
• Proficiency with basic office and POS software.

Responsibilities

• Oversee multiple retail locations and ensure targets are met.
• Coach and develop store leaders and staff.
• Monitor performance metrics and conduct store visits.
• Implement operational improvements across locations.
• Collaborate on district planning, staffing, and training.
• Maintain a hands-on leadership presence in stores.
• Support teams and address issues to drive profitability.

Skills

Leadership

Store management

Retail operations

Sales management

Customer service

Communication

Analytics & reporting

Wireless/telecom

On-site Kokomo

Education

HS Diploma

Business degree preferred

Tools

POS software

Job description

Company Description

GMET Communications, LLC is a proud Cricket Wireless Authorized Retailer with a strong presence across the United States. With more than 300 locations and over 1,200 team members, the company is among the largest retailers in the Cricket Wireless network. GMET Communications focuses on delivering reliable, value-driven wireless solutions and a consistent customer experience. Team members benefit from working in a growth-oriented environment that emphasizes performance, development, and community engagement.

Role Description

The District Manager role at GMET Communications, LLC is a full-time, on-site position based in Kokomo, IN. This role is responsible for overseeing multiple retail locations, ensuring each store meets sales targets, delivers excellent customer service, and adheres to company policies and brand standards. Day-to-day responsibilities include coaching and developing store leaders, monitoring performance metrics, conducting regular store visits, and implementing operational improvements. The District Manager will collaborate with leadership on district-level planning, staffing, and training initiatives, while maintaining a strong presence in the stores to support teams and resolve issues. This role requires a hands-on approach to leadership, frequent communication with store staff, and a focus on driving profitability and growth within the district.

Qualifications

• Leadership and team management skills, including experience coaching, mentoring, and developing store managers or supervisors.
• Retail operations and sales management skills, such as managing KPIs, driving revenue, and overseeing day-to-day store performance.
• Customer service and relationship-building skills, with the ability to create a positive in-store experience and handle escalations professionally.
• Organizational and problem-solving skills, including the ability to prioritize tasks, manage multiple locations, and implement effective solutions.
• Communication and interpersonal skills, with proficiency in clear, professional verbal and written communication across all levels of the organization.
• Analytical and reporting skills, including comfort with reviewing data, identifying trends, and presenting actionable insights.
• Experience in wireless, telecommunications, or related retail industries is preferred.
• Ability to work on-site in Kokomo, IN, with regular travel to stores within the district.
• High school diploma or equivalent required; associate or bachelor's degree in business or a related field is a plus.
• Proficiency with basic office and point-of-sale software; willingness to learn internal systems and tools.