District Manager

GMET Communications, LLC; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

GMET Communications, LLC, Cricket Wireless Authorized Retailer, seeks a District Manager based in Fort Wayne, IN to oversee multiple stores and drive sales and service standards district-wide.

You will coach store leaders, monitor KPIs, implement company initiatives, and coordinate with leadership on budgeting, staffing, and community outreach in a fast-paced, customer‑centric environment. The role also requires traveling within the district and flexibility to work evenings and weekends.

Qualifications

• Experience leading multi-site retail operations.
• Proven track record in achieving revenue and customer satisfaction goals.
• Willingness to travel within the district and work flexible hours.

Responsibilities

• Coach and develop store leaders across multiple locations.
• Monitor KPIs and drive district-wide sales performance.
• Ensure policy compliance and operational standards.
• Collaborate with senior leadership on district strategies and community outreach.

Skills

Retail leadership

Sales and customer service

Operational management

Analytical/problem solving

Communication skills

Wireless/telecom retail experience

POS systems

Travel flexibility

Education

High school diploma or equivalent

Associate or Bachelor’s in business/management

Tools

POS systems

Job description

Company Description GMET Communications, LLC is a proud Cricket Wireless Authorized Retailer, providing reliable, value-focused wireless services to customers across the United States. With more than 300 locations and over 1,200 team members, the company is one of the largest partners in the Cricket Wireless retail network. GMET Communications focuses on delivering accessible mobile solutions and excellent customer service in local communities. The company supports growth opportunities, performance-driven rewards, and a collaborative culture for retail professionals and leaders. Team members are encouraged to contribute ideas and take ownership of results in a fast-paced, customer-centric environment.

Role Description The District Manager is a full-time, on-site role based in Fort Wayne, IN, overseeing multiple retail locations within the assigned district. This role is responsible for driving sales performance, ensuring high standards of customer service, and maintaining operational excellence across stores. Day-to-day responsibilities include coaching and developing store leaders, monitoring key performance indicators, implementing company initiatives, and ensuring compliance with policies, procedures, and merchandising standards. The District Manager regularly visits stores to conduct performance reviews, provide hands‑on support, and resolve escalated customer or operational issues. In addition, this role collaborates with senior leadership on district-level strategies, staffing needs, budget management, and community outreach, while fostering an inclusive, results-oriented work environment.

Qualifications

• Retail leadership skills, including multi‑unit management, team supervision, and performance coaching.
• Sales and customer service expertise, with experience in meeting or exceeding revenue, conversion, and satisfaction goals.
• Operational management skills, such as scheduling, inventory oversight, cash handling, and policy compliance.
• Analytical and problem‑solving abilities to interpret sales reports, identify trends, and implement improvement plans.
• Strong communication and interpersonal skills to build relationships with store teams, customers, and senior leadership.
• Experience in wireless, telecommunications, or consumer electronics retail is highly beneficial.
• Proficiency with point-of-sale systems, basic office software, and digital tools used for reporting and communication.
• Ability to travel frequently within the district, work a flexible schedule including evenings and weekends, and stand for extended periods in stores.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, management, or a related field is preferred.

Demonstrated commitment to ethical conduct, inclusive leadership, and a safe, non-discriminatory workplace.