District Manager

Insomnia-Cookies; Houston (TX); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Competitive bonus

LTIP bonus plan

Medical/dental/vision & pet insurance

401K with match

3 weeks vacation

Sick time off

Wellness days

Company laptop

Commuter reimbursement

Free cookies

and so much more

Job summary

Insomnia Cookies is seeking a District Manager to lead 9-10 city and campus-adjacent stores in the Texas South market. You will drive top-line sales, oversee hiring/retention, train teams on customer service, and execute strategic plans tailored to each store’s community and market.

You are a leader of leaders, building diverse teams that know their customers. The role emphasizes coaching, operational rigor, and collaboration with a regional team to optimize labor, inventory, and store

Qualifications

• Minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
• 2+ years of leadership experience in a customer service-oriented role.
• An innate ability to build, hire and coach a diverse part-time hourly staff.
• In-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
• Strong organizational, interpersonal and problem-solving skills.
• Prior experience with baking/bak

Responsibilities

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

Skills

Multi-unit leadership

Staffing & hiring

Team coaching

P&L analysis

Operations management

Customer service

Job description

Insomnia Cookies has set our sights on becoming the most imaginative sweet indulgence brand in the world! As we grow our brand and community of Insomniacs, we are seeking to add a skilled District Manager to drive the performance success for 9-10 of our city and campus adjacent stores in our Texas South market. In this role, our DM’s focus on driving top-line sales, hiring/retention, customer service training and strategic planning. You are a leader of leaders, developing diverse teams that know their markets, communities, and customers.

Comp & Perks:

• Competitive base plus quarterly bonus compensation package
• Enrollment in the LTIP bonus plan
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 3 weeks paid vacation
• Paid sick time off
• 2 Insomnia personal wellness days
• Company laptop
• Commuter reimbursement
• Free cookies (of course)
• and so much more!

Using your past leadership experience, you will:

• Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
• Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
• Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.

What we seek:

• Minimum of 5 years of experience as multi‑unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
• 2+ years of leadership experience in a customer service‑oriented role.
• An innate ability to build, hire and coach a diverse part‑time hourly staff.
• In‑depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
• Strong organizational, interpersonal and problem‑solving skills.
• Prior experience with baking/bak