District Manager

Everyday Coffee Company; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health, Dental and Vision Insurance

Paid time off

Job summary

Everyday Coffee Company is looking for a District Manager for its Charlotte locations. This full-time, hybrid role involves supervising Dunkin’ kiosks, focusing on operational excellence and customer experience. Responsibilities include coaching teams, managing performance metrics, and ensuring compliance with regulations.

The ideal candidate will have strong multi-unit management skills, the ability to analyze data, and experience in customer service settings. Benefits include health insurance, 401(k), and paid time off.

Qualifications

• Proven skills in multi-unit foodservice management.
• Experience in scheduling, inventory control, and cost management.
• Ability to analyze performance and implement action plans.

Responsibilities

• Supervise and coach store leadership and manage staffing levels.
• Drive sales growth and ensure cost controls.
• Conduct regular site visits and improve customer satisfaction.

Skills

Team leadership and performance oversight

Operations management

Customer experience focus

Data and KPI analysis

Excellent communication skills

Recruiting and training teams

Tools

Microsoft Office

POS systems

Job description

Role Description

The District Manager is a full-time, hybrid role, with a blend of on-site market and store visits and some work-from-home flexibility. This role supports multiple Dunkin’ kiosk locations, ensuring operational excellence, brand consistency, and outstanding guest experiences. Day-to-day responsibilities include supervising and coaching store leadership, monitoring performance metrics, managing staffing levels, new store opening support and team development. The District Manager will drive sales growth, oversee cost controls, and ensure adherence to company standards, policies, and health and safety regulations. This role also collaborates with corporate partners and retail hosts, conducts regular site visits, and identifies opportunities to improve operations and customer satisfaction across the district.

Qualifications

• Proven skills in multi-unit foodservice or multi-unit management, including team leadership and performance oversight across several locations.
• Experience in operations management, with strengths in scheduling, inventory control, cost management, and compliance with company and regulatory standards.
• Strong customer experience focus, with the ability to coach teams on service standards, hospitality, and brand representation.
• Ability to use data and KPIs to analyze district performance, identify trends, and implement targeted action plans.
• Excellent communication, collaboration, and relationship-building skills with internal teams and external partners.
• Comfort working in a hybrid environment, including frequent travel.
• Prior experience in coffee concepts, quick-service restaurants, or high-volume retail strongly preferred.
• Demonstrated ability to recruit, train, and retain diverse teams and foster an inclusive, respectful workplace.
• Proficiency in Microsoft Office and POS systems.
• Valid driver’s license and ability to travel up to 70% including overnights.

Benefits

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year plus performance bonuses

• 401(k)
• Health, Dental and Vision Insurance
• Paid time off