District Installation & Projects Manager

Sears; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Sears Holdings Corporation is seeking a District Production Manager to lead the installation process for Sears Home Improvement Products across the district. You will oversee Project Coordinators, manage internal and external product lines, and ensure metrics like backlog conversion, quality, cycle time, and gross profit margin meet targets.

Responsibilities include recruiting and training subcontractors, coordinating with HR, scheduling customer jobs, handling disputes, managing materials and

Qualifications

• High School Diploma.
• 2-5 years related experience in a management role.
• Excellent leadership skills.
• Ability to work under pressure.
• Excellent organizational skills in office and warehouse.
• Ability to establish priorities and communicate effectively (both verbally and in writing).
• Advanced customer service skills.
• Ability to supervise warehouse personnel.

Responsibilities

• Provide leadership, coaching and development to Project Coordinators.
• Manages both internal and external product lines of the Sears Home Improvement Products business within the district.
• Manages the district installation function to ensure that targets are met (backlog conversion rate, quality scores, product cycle time and Gross Profit Margin).
• Manages and controls all district service related costs for all product lines.
• Supports the installation process by recruiting and training sub-contractors (develop and implement recruitment strategies in conjunction with HR; interview, select and bring under contract all sub-contractors; develop and implement orientation and training for sub contractors; inspect and monitor work to ensure standards).
• Supports the installation process by controlling communications with the customer on the job and service issues (schedule the job, resolve customer service disputes, complete in-progress calls, conduct post calls and resolve issues).
• Supports the installation process through materials management (order materials, assess inventory, maintain levels, manage warehouse staff, resolve vendor issues).
• Supports the installation process by identifying, communicating and resolving contract issues with sales staff.
• Ensures proper permits and licenses for all jobs are obtained and maintained.
• Ensures documentation for each completed job (verify and approve contractor labor bills, verify completion forms with customer signature and verify costs).

Skills

Leadership

Management experience

Organizational skills

Communication

Customer service

Supervisory experience

Education

High School Diploma

Job description

Sears Holdings Corporation is seeking a District Production Manager to lead the installation process for Sears Home Improvement Products across the district. You will oversee Project Coordinators, manage internal and external product lines, and ensure metrics like backlog conversion, quality, cycle time, and gross profit margin meet targets.

Responsibilities include recruiting and training subcontractors, coordinating with HR, scheduling customer jobs, handling disputes, managing materials and