District General Manager

Canteen North America; Hazelwood (MO); On-site; USD 120,000 - 170,000; Full time

Job summary

Canteen North America is seeking a District General Manager to lead a cross-functional team serving 500+ accounts across the territory. You will provide strategic direction to hit operations and financial goals while ensuring regulatory compliance and strong client relationships.

The role emphasizes leadership, budget management, and a proactive approach to safety, engagement, and community impact through collaboration with Sales, Retention, and Finance teams.

Qualifications

• Bachelor’s degree or five years of progressive management experience in micro-market, vending, OCS, retail or related field.
• Proven leadership with contract and budget oversight, customer service excellence, and people development.
• Strong business and financial acumen with strategic thinking and risk awareness.

Responsibilities

• Leads cross-functional teams to deliver service to 500+ accounts within the territory.
• Oversees planning, direction, and achievement of operations and financial goals.
• Ensures regulatory compliance and audits; maintains client relationships and community engagement.
• Drives profitability, safety, engagement, and KPIs across the district and region.
• Partners with Sales, Retention, and Finance on proforma, proposals, and budgeting.

Skills

Leadership experience

Contract & budget management

Customer service

People development

Food & beverage services

Negotiations

Analytical thinking

Client relationship management

Communication skills

Operations leadership

Education

Bachelor’s degree or 5+ years progressive experience

Tools

Microsoft Suite

Job description

Working as a District General Manager (DGM), you will lead a cross-functional team of leaders who manage a team providing service to 500+ accounts within your territory. You will provide overall planning and direction to achieve operations and financial goals, align with all applicable regulations, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

Key Responsibilities:

• Leads, manages, and encourages teams to provide outstanding service to our micro-market, vending, OCS and pantry clients
• Drives and develops self and team towards building positive relationships with client(s) and achievement of critical metrics (profitability, safety, engagement, etc.)
• May serve on the regional leadership team; participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Leads accounts in territory, ensuring decisions are weighed for risk/reward and short/long term implications
• Supports senior leadership in setting the cultural tone in district and region; meets regularly with team and partners to ensure full visibility, understanding, safety, and accountability
• Serves as representative/brand ambassador of territory; attends client and community engagement events
• Collaborates with the Sales, Retention, and Finance teams on sales proforma and proposal development; participates in full sales and retention process
• Collaborates with partners to support district needs and solves problems by thinking through all angles and downstream impacts
• Ensures compliance with regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conducts audits and offers solutions for improvement
• Champions development, performance evaluations, succession planning, gaining a full understanding of all roles within operation, and supporting team with tools and systems
• Owns financial results/P&L for the territory, and works with leadership to ensure accuracy in reporting, forecasting, and budgeting
• Completes required reports on time as outlined by policy
• Ensures consistent and fair administration of all policies and procedures

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university, or five (5) years progressive experience in micro-market, vending, OCS, retail or other high level people management positions
• Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food and beverage services, negotiations, etc.
• Has a consistent track record and knowledge of growing a business, along with proven business and financial proficiencies.
• Has the ability to think quickly, analytically, strategically, and accurately
• Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills
• Champions the inclusive approach, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite