District Call Center Leader: Coaching Operations & Impact

Liveops; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Liveops is seeking a District Leader to supervise and develop a team of Client Results Specialists, driving service quality and operational excellence across day-to-day call center activities. You will lead coaching, performance management, and strategic initiatives to improve client outcomes.

Collaborating with clients and cross-functional partners, you will analyze performance trends, implement improvement strategies, and uphold a culture of accountability and continuous development in a

Qualifications

• 3+ years leading teams in a contact center or customer service environment.
• Demonstrated experience leading, coaching, and developing frontline employees.
• Strong communication, presentation, and interpersonal skills with the ability to influence diverse audiences.
• Experience analyzing operational performance metrics and implementing improvement strategies.

Responsibilities

• Directly supervise, coach, develop, and support a team of Client Results Specialists.
• Conduct regular coaching sessions, performance evaluations, and development planning discussions.
• Monitor and manage individual and team performance related to quality, productivity, attendance, compliance, and customer experience metrics.
• Support recruiting, onboarding, training, engagement, and retention initiatives.
• Recognize and reward high performance while addressing performance concerns in a timely and constructive manner.
• Foster a culture of accountability, collaboration, employee engagement, and continuous development.

Skills

Team leadership

Coaching & development

Call center operations

Performance analysis

CRM tools

Stakeholder management

Education

Bachelor's degree preferred or equivalent experience

Tools

CRM systems

Workforce management tools

Reporting tools

Job description

Liveops is seeking a District Leader to supervise and develop a team of Client Results Specialists, driving service quality and operational excellence across day-to-day call center activities. You will lead coaching, performance management, and strategic initiatives to improve client outcomes.

Collaborating with clients and cross-functional partners, you will analyze performance trends, implement improvement strategies, and uphold a culture of accountability and continuous development in a