District Aftersales Manager — Miami Area

Mitsubishi Motors North America, Inc.; North Carolina; On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

Employee lease program

Vehicle provided

401(k) with company match

Tuition reimbursement

Paid time off

Job summary

MMNA in South Florida seeks a District Aftersales Manager to partner with 13 dealer locations, driving Aftersales performance and acting as a brand ambassador. You will work to increase profitability in parts, service, and customer experience across the district.

The role demands travel to dealers, collaboration with the Dealer Development team and the DSM, and strategic rollout of Momentum 2030 initiatives to ensure strong dealer operations and customer satisfaction.

Qualifications

• 5+ years of professional exempt level automotive retail/wholesale experience.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Deep understanding of what drives customer behavior and loyalty.
• Understanding of dealership operations, profit drivers, and data analysis for strategy.
• Ability to communicate with a broad range of individuals, including MMNA leadership.
• Working knowledge of vehicle technology, systems, maintenance, and parts and accessories functionality.
• Must have a valid unconditional driver’s license and an approved driving record.
• Bilingual, Spanish speaking.

Responsibilities

• Liaise with 13 dealer partners, serving as a consultant on Aftersales operations in the District.
• Review dealer partner performance and identify opportunities to improve processes and sales/marketing outcomes.
• Provide training and guidance on data analysis, inspections, and modern tools to dealer staff.
• Drive Aftersales performance, profitability, customer experience, CSI scores, and loyalty across MMNA and dealer partners.

Skills

Automotive retail/wholesale experience

Dealership operations knowledge

Bilingual Spanish

Job description

MMNA in South Florida seeks a District Aftersales Manager to partner with 13 dealer locations, driving Aftersales performance and acting as a brand ambassador. You will work to increase profitability in parts, service, and customer experience across the district.

The role demands travel to dealers, collaboration with the Dealer Development team and the DSM, and strategic rollout of Momentum 2030 initiatives to ensure strong dealer operations and customer satisfaction.