Distribution Technician-DCT

Church Mutual Insurance Company, S.I.; Merrill (WI); On-site; USD 38,000 - 46,000; Full time

Job summary

Church Mutual Insurance Company, S.I. is seeking a detail-oriented team member to support print and mail operations, including processing policies, endorsements, cancellations, renewals, and billing statements.

You will prepare outgoing mail, manage check printing, and ensure accurate and timely delivery of documents. The role requires strong organizational skills, the ability to follow complex mailing requirements, and a commitment to confidentiality.

Qualifications

• High school diploma or equivalent required.
• Post-secondary education in print/mail field is a plus.
• Production printing/mailing or distribution experience is a plus.
• Ability to learn computer-based programs and navigate electronic file repositories.
• Must maintain confidentiality of documents and packages.
• Ability to meet deadlines and maintain accuracy/quality.

Responsibilities

• Assemble and prepare policies, endorsements, cancellations, and documents for all lines of business.
• Prepare outgoing mail and special handling mail, including daily certified mail lists and proofs.
• Monitor supply inventory (paper, envelopes, supplies).
• Handle check printing and mailing with attention to accuracy and carrier instructions.
• Produce and mail policy documents and transactional mail.
• Monitor shared electronic mailboxes and process requests.
• Fill material and supply requisitions for internal and external customers.
• Adhere to USPS rules and carrier requirements; resolve mailing questions.
• Maintain confidentiality of incoming/outgoing documents.

Skills

Attention to detail

Communication

Teamwork

Time management

Self-motivation

Adaptability

Organization

Following directions

Mail processing

Lifting up to 30 lbs

Education

High school diploma or equivalent

Post-secondary education in print/mail field (a plus)

Job description

What You'll Be Doing

Process transactional print output, including policies, endorsements, cancelations, renewals, billing statements, claim letters, and claim & accounting checks, and prepare for mailing and delivery. Prepare company outgoing mail, including overnight mail, and mail with special delivery requirements. Perform administrative tasks associated with special handling of items including obtaining and assembling of archived material and processing of cancelations.

On Any Given Day, You'll

• Assemble and prepare policies, endorsements, cancellations, and additional documents for all lines of business. Attach appropriate forms or fill-in forms as required. Process special handling polices and endorsements per instructions. Prepare duplicate and certified copies of policies as requested. Process daily transactions and tasks for line specific policies, including filings, crits, and other state mandated tasks.
• Prepare outgoing mail and prepare special handling mail, including paperwork required by carrier(s). Prepare daily list of outgoing certified mail and proof of mail, reconcile with automated list, and follow up on mail.
• Monitor supply inventory such as paper, envelopes, and other print and mail related supplies.
• Responsible for check printing and mailing, including print accuracy, printer issues, and preparing for mailing. Be aware of check handling instructions for Claim and Accounting departments.
• Responsible for production printing and mailing, including print accuracy, printer issues, and preparing and mailing policy documents and other transactional print.
• Monitor shared electronic mailboxes to distribute and process requests.
• Fill material and supply requisitions for internal and external customers maintaining an inventory of all supplies. Fulfills letters requiring brochures, claim documents, or sales materials.
• Be aware of rules, regulations, and requirements for the U.S. Postal Services and other carriers as necessary. Resolve any questions related to carriers.
• Maintain confidentiality of incoming and outgoing documents or packages.

Here's What We Expect

• High school diploma or equivalent is required. Post-secondary education in a print and mail related field is a plus.
• Production printing, mailing, or distribution experience is a plus.
• Ability to learn computer-based programs and navigate electronic file repositories.
• Ability to pay high degree of attention to detail and adhere to strict accuracy/quality/consistency standards.
• Ability to learn postal service and other carriers' mailing requirements.
• Must be able to stay current with ongoing changes in postal rules and regulations and requirements for carrier/shipping services.
• Ability to make appropriate choices on manner to ship mail and packages.
• Ability to set priorities and be self-motivated.
• Cooperative attitude and ability to work in a team environment.
• Ability to take and follow direction.
• Ability to communicate effectively via telephone/email, etc.
• Knowledge of business grammar, punctuation, and spelling.
• Maintain confidentiality of viewed materials.
• Must be able to meet and implement deadlines on a daily basis.
• Ability to lift supplies and boxes, typically, not more than 30 lbs.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.