Distribution Technician

CTwater; New Braunfels (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

CTwater is looking for a skilled technician to manage operation and maintenance of water distribution assets in New Braunfels, Texas. The role involves performing repairs, maintenance, and ensuring compliance with safety protocols while providing world-class service to customers.

Ideal candidates must have a High School Diploma or GED, valid driver's license, and be able to obtain a Class D Water Distribution License. Strong mechanical and communication skills are essential for success in this position.

Qualifications

• 6 months of relevant professional experience.
• Valid Driver’s License with acceptable Motor Vehicle Record.
• Must obtain Class D Water Distribution License.
• Holds relevant certifications as directed by management.
• Customer service experience preferred.

Responsibilities

• Perform repairs on distribution assets including mains and services.
• Maintain distribution assets including flushing mains and hydrant upkeep.
• Respond to urgent service delivery issues.
• Ensure compliance with safety protocols and company policies.

Skills

Mechanical abilities

Communication skills

Collaboration skills

Customer service experience

Education

High School Diploma or GED

Tools

Heavy weight tools

Job description

Position Overview

This role is responsible for performing operation and maintenance on enterprise distribution assets including, but not limited to fire hydrants, valves, valveboxes, water meters and meter boxes, hydrant and valve flushing, water service lines, and all other appurtenances related to the water distribution system. While adhering to safety protocols, this role combines mechanical, communication and collaboration skills to deliver world‑class service to H2O America customers.

Key Responsibilities

• Contributes to delivery of service by safely and efficiently performing repairs on distribution assets including mains, services, etc. within the required specifications.
• Performs activities to maintain distribution assets including flushing mains, hydrant upkeep, valve exercising, service boxes, and others.
• Installs assets and makes repairs on mains, hydrants, services, valves, and meters.
• Performs customer service work including meter installations, valve operations, meter reading, investigative work, and other activities related to service delivery.
• Performs call before you dig activities in a timely and accurate manner.
• Performs connection and testing in compliance with State Department of Health.
• Ensures assigned vehicle cleanliness and equipment maintenance.
• This position is required to respond to urgent service delivery issues and must be able to work off‑shift hours and weekends to perform maintenance, resolve problems related to the distribution system, or other urgent service delivery issues.
• Adheres to learning, following and ensuring compliance with all company policies and safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body’s rules and regulations.
• Performs other duties as required or assigned.

Qualifications

• High School Diploma or GED and/or 6 months of relevant professional experience.
• Valid Driver’s License with acceptable Motor Vehicle Record.
• Candidate must be able to obtain their Class D Water Distribution License within a reasonable amount of time.
• Holds relevant certifications required for the team’s need or directed by management.
• Proven mechanical abilities.
• Strong communication and collaboration skills.
• Customer service experience preferred.
• Ability to participate in physical activities including lifting, bending, squatting, reaching, kneeling, climbing, and working in awkward positions, as well as using heavy weight tools and materials.