Distribution System Operator Job Details | New Mexico Gas Co - Peoples Gas - Tampa Electric

TECO Energy; Tampa (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking energy company as a Distribution System Operator, where you will play a crucial role in ensuring the reliability and safety of electricity distribution. This position offers the opportunity to work in a dynamic environment, utilizing advanced systems to analyze and respond to operational challenges. With a commitment to innovation and customer service, you will be part of a team that values your contributions and supports your professional growth. If you are passionate about making a difference in the energy sector, this role is an exciting opportunity to power up your career.

Benefits

401k

Pension

Paid Time Off

Health Coverage

Tuition Assistance

Wellness Programs

On-Site Fitness

Bonuses

Qualifications

• High school diploma required; technical degree preferred.
• Experience as a Journeyman Lineworker or similar role is essential.

Responsibilities

• Analyze and coordinate field personnel to resolve system issues.
• Ensure safety by verifying circuit configurations and issuing work permits.

Skills

Safety Awareness

Decision-Making

Technical Analysis

Communication Skills

Problem-Solving

Education

High School Diploma or GED

Technical Degree

Tools

ADMS

CAD

GIS

WorkPro

Job description

Power up a career with us. Our people are our greatest investments.

Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package, and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives, and talents are our strengths and are integral to the success of our company.

We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable, and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions—all while keeping top-notch customer service at the center of all we do.

Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations.

Position Concept

Responsible for analyzing, coordinating, dispatching, and documenting trouble and switching tasks, using independent judgment to responsibly direct field personnel to respond to system problems, customer problems, and requests within Tampa Electric’s distribution system.

Distribution System Operator

Performs complex technical assignments; has decision-making responsibility requiring discretion and independent judgment with limited direction from Senior Distribution System Operator (DSO)/DCC Supervisor.

Primary Duties and Responsibilities

• Ensure safety awareness by verifying circuit configurations via primary maps in the Advanced Distribution Management System (ADMS) and through clear communication with field forces before issuing energized work permits (EWP) and/or switching instructions. Monitor field locations throughout the shift to ensure safety.
• Use customer information, location, damage type, primary circuit maps, ADMS, Energy Management System (EMS), and other resources to analyze trouble incidents, determine problems, and direct field personnel with appropriate actions.
• Monitor ADMS and CAD for alarms and information to recognize customer problems, outages, or system troubles, and deploy field forces accordingly.
• Install and remove energized work permits, and document results of field visits, reporting unusual problems to supervisors.
• Coordinate and direct service area crews to resolve system or customer problems during normal, abnormal, or storm conditions.
• Support customer inquiries during abnormal hours, using current information to determine service restoration conditions.
• Decide on appropriate responses and utilize ARCOS automated call-out program to summon crews for emergency work, including Troubleshooters, other DSOs, and Supervisors.

Supervision

No direct reports, but indirectly supervises Troubleshooters, Substation Personnel, Transmission and Distribution Line Crews. Has authority to direct these personnel as needed for service restoration and problem resolution.

Relationships

Reports to DCC Supervisor, with daily contact with System Restoration Supervisors, DSO colleagues, Planner Analysts, Line Supervisors, Field Personnel, and others. External contact includes Customers, Emergency Agencies, and utility contractors.

Leadership Competencies

• Champions Safety, Health, and the Environment
• Drives Business Excellence for Customers
• Builds Collaborative Relationships
• Develops People and Teams
• Thinks Strategically and Exercises Sound Judgment

Qualifications

Education

Required: High school diploma or GED

Preferred: Related college, technical degree, lineworker, or substation electrician

Experience

Required: Experience in one of the following:

• Minimum one year as a Journeyman Lineworker, Troubleshooter, or Substation Electrician
• Minimum two years as a Control Center Plant Operator, Control Room Specialist, or similar
• Minimum two years performing duties of a Tampa Electric Dispatcher
• Minimum three years at another electric utility performing equivalent duties
• Two years in technical positions like Cable Splicer, Distribution Design Technician, or Planner/Scheduler

Preferred: Experience with ADMS, CAD, GIS, and WorkPro programs

Senior Distribution System Operator

Performs all DSO duties independently, providing leadership and directing restoration and maintenance work, issuing switching, and supporting training.

Additional Qualifications

Experience performing TEC DSO duties, completing training modules, and demonstrating independent switching capabilities. Preferably, experience managing ADMS and EMS applications for restoration, with strong knowledge of underground and overhead switching.

Working Conditions

Must work rotating schedules covering 24/7, with significant overtime. Indoor office environment; high-stress situations possible.

Physical Demands

Extended hours and shifts exceeding five days may be required.

#LI-SAC

Benefits: Competitive salary, 401k, pension, paid time off, health coverage, tuition assistance, wellness programs, on-site fitness, bonuses, and more!

Storm Duty: Responding to storms is a condition of employment. Participation in emergency response activities is required.

TECO is an Equal Opportunity Employer and provides accommodations for applicants with disabilities.