Distribution Support Spec- PCC

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off for wellness and volunteering

Free mental health support

Job summary

A logistics and IT solutions company in Wilmington, Ohio is seeking a Distribution Support Specialist to assist with truck orders, process invoices, and enhance departmental productivity. The role demands attention to detail, effective communication skills, and familiarity with JD Edwards software. Ideal candidates will have at least 40 WPM typing skills and experience with multi-phone systems. Enjoy competitive benefits including a comprehensive rewards package and work-life balance initiatives.

Qualifications

• Minimum 40 WPM typing skills for documentation.
• Experience with multi-phone line system for sales support.
• Proficiency in JD Edwards enterprise software for daily tasks.

Responsibilities

• Prepare truck bills of lading for LTL transactions.
• Assist with hourly processing of pick runs and printer duties.
• Resolve invoicing problems and maintain shipment database.

Skills

Typing skills (40 WPM)

Experience with multi-phone line system

Knowledge of JD Edwards software

Proficiency with Microsoft Office

Database management skills

Internet-based application skills

Email etiquette

Intermediate Microsoft Excel skills

Attention to detail

Customer orientation

Effective communication skills

Tools

Microsoft Excel

JD Edwards (E1)

Filemaker Pro

Job description

Introduction

From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy.

Overview

What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us: You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Working under the supervision of the Supervisor, Traffic and Distribution Operations referring only exceptional problems and issues for management review or approval, the Distribution Support (DS) Specialist is a blended position consisting of existing Distribution Support duties & responsibilities, and additional duties in the Freight Audit department as outlined in this PCD. The DSS environment is deadline-driven and work must be accomplished with minimal to no errors.

Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes‑Oxley controls.

Responsibilities

• Prepares truck bills of lading and associated documentation for all LTL, and Third Party billing exception orders. Handles requests for changes to orders and logs cases in Call Tracker phone system, as well as PEGA Case Management System.
• Assists with the hourly processing of pick runs and printer room duties.
• Assists with “stuck” orders and system issues.
• Completes post‑audit on freight bills to ensure that the company pays the correct freight charges for services rendered.
• Resolves invoicing problems.
• Maintains shipment database & prepares reports which tabulate and communicate traffic costs, quality, and departmental productivity for control and analysis purposes.
• Provides freight quotes, proper routing instructions, shipping information and arrange special shipments, as needed.
• Additional Support Duties – Provide support to other departments as needed with special projects and tasks.

Hours for this position are 9:30am - 6pm Monday thru Friday.

Requirements

• 40 WPM minimum typing skills to process documentation and make changes to sales orders.
• Experience with multi‑phone line system to answer sales support inquiries.
• Knowledge of JD Edwards enterprise software (E1) to perform daily functions.
• Proficiency with Microsoft Office with ability to create and edit documents or simple spreadsheets.
• Experience with database products such as Filemaker Pro to retrieve and manage data.
• Experience with Internet‑based applications and services to complete job‑specific tasks.
• Familiarity with email etiquette, creating & organizing email folders, tabbed web‑browsing, navigating multiple screens and solid computer literacy needed to complete daily functions.
• Intermediate Microsoft Excel skills with ability to create complex spreadsheets using formulas, including v‑lookup, and pivot tables.
• Attention to detail in composing, keying, and proofing professional business materials.
• Knowledge of geography and ability to comprehend regulatory information is helpful.
• Customer oriented with ability to listen to and anticipate needs of the customer.
• Adaptable with ability to switch tasks based on shifting priorities.
• Effective verbal communication skills are essential to successfully completing tasks.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
• Interpersonal skills with ability to work well with all levels of the organization.
• Good listening skills with ability to receive information completely and understand what is being said.
• Detail oriented with item‑by‑item focus, meticulous attention to detail with ability to proofread for accuracy.
• Ability to achieve high level of accuracy and strong commitment to ensure department standards, regulatory and contractual requirements are achieved on a consistent basis.