Service Desk Analyst

PS Logistics; Birmingham (AL); On-site; USD 27,552 - 41,328; Part time

Job summary

PS Logistics in Birmingham, AL is seeking a Service Desk Analyst to provide technical support and manage IT assets across the company. The analyst will troubleshoot technical issues and engage with end users through various channels.

The ideal candidate possesses strong communication skills and the ability to manage multiple tasks. This role is hourly and flexible, with duties also including vendor management and documentation of IT assets. The company emphasizes a commitment to its mission and values.

Qualifications

• Experience in customer service and technical support.
• Ability to analyze and resolve hardware and software issues.
• Strong organizational and multi-tasking skills.

Responsibilities

• Triage, diagnose, and remediate technical issues for end users.
• Support users on software and hardware in a multiplatform environment.
• Manage IT inventory and asset documentation.
• Prepare purchase requisitions for hardware and software.

Skills

Customer service orientation

Communication skills

Multi-tasking

Technical troubleshooting

Education

Relevant IT certifications or equivalent experience

Tools

Active Directory

Office365

Concur

Mitel

Job description

Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation. Our goal is to stay ahead through our emphasis on driver satisfaction and retention, cutting edge technology, offering creative solutions, customer partnerships and smarter people than our competition. Our business is growing exponentially and we require the best to help us continue on our path of success. Join our team and be a part of the future of the industry.

We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the best universities, and recruiting straight from the top programs in logistics and operations, we support our vision to be on the cutting edge of transportation.

The Service Desk Analyst will triage, diagnose, and remediate a wide variety of technical issues for end users across all areas of PS Logistics and its companies. They will respond to requests for new equipment, end‑point applications and other related services. They will research root cause and resolve technical problems with end‑point devices and applications. This person will work in collaboration with other areas in IT to resolve enterprise‑level system and application issues effecting end‑users/endpoints. Respond to emails, phone calls, requests or problems reported via the ticketing system and in‑person requests for technical support. This candidate will also manage the inventory of P&S’ IT related equipment by tracking, documenting, and keeping an accurate count of on‑hand equipment as well as what is in the field. They will also manage relationships with a variety of vendors to purchase needed hardware and software for the company.

Essential Duties and Responsibilities

• Supports users/user groups on most aspects of user reported problems including software and hardware in a multiplatform environment.
• Analyze, troubleshoot, diagnose, and repair hardware and software issues.
• Assist in user management with Active Directory, Office365, Concur, Mitel and other platforms.
• Will be required to assist with projects that are periodically assigned.
• To triage a ticket fully until completion or needed escalation.
• Participate in an on‑call rotation to support after‑hour operations of the business.
• The ability to travel if the need arises to support users at multiple locations.
• Inventory and label company IT assets and document changes to them throughout their lifecycle.
• Maintain asset documentation in a secure location that is accessible to appropriate IT personnel.
• Document and control company software applications, licensing, and assist in tracking implementation of those licenses.
• Prepare purchase requisitions for new hardware and software assets, including acquiring vendor quotes.
• Purchase IT hardware and software assets, managing the approval and acquisition process.

A successful Service Desk Analyst must consistently demonstrate the company’s Mission and Values. They must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person and on the telephone. They must be customer service‑oriented as well as team‑oriented and must have good organizational skills. A successful Service Desk Analyst must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.