DISTRIBUTION SUPERVISOR

AB InBev Africa; Athol (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

SAB/AB InBev is seeking a Delivery Productivity Manager to drive consistent service levels through effective POC execution and profitable delivery planning. You will coach teams, verify master data, and ensure SOPs are followed across routes and markets.

The role requires a Supply Chain or Logistics degree, 2 years in FMCG customer service, and a valid 08 driver's license. Strong MS Office and SAP experience are preferred to support performance improvements.

Qualifications

• 3-year tertiary degree/diploma in Supply Chain or Logistics.
• 2 years’ experience in a customer service role within FMCG Supply Chain or Logistics.
• Valid Code 08 Driver's License.

Responsibilities

• Drive a consistent service level by ensuring superior POC execution in the Delivery Process.
• Support cost-effective delivery modes and maintain quality in route execution and SOP adherence.
• Coordinate data accuracy and KPI tracking; collaborate across functions to improve performance.
• Ensure customer service processes are understood and followed; manage refusals and capacity planning.

Skills

MS Office

SAP

Customer service

Reliability

Interpersonal skills

Communication

Planning

Pressure handling

Education

Supply Chain degree

Logistics degree

Tools

Microsoft Office

SAP

Job description

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of this role to is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.

Key Roles and Responsibilities

Delivery Productivity Management

• In trade coaching with errant offenders on MBFU, refusals and OODD
• Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
• Master Data verified for accuracy
• Carry out in-trade Owner Driver standard verification
• Adherence to market visit plan within trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management

• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results. Consumer complaints GOPS are being tracked and implemented
• Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues Capacity Occupation and Refusal Management
• Establish SLA with 2DCP on Capacity Occupation daily optimization
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
• Ensure return policies are in place, and they cover all items and they are adhered to and updated. Support Service Social Systems
• Establish routines to with CXC to track performance
• Create an environment that allows for cross functional learning and integration

Key Attributes and Competencies

• Proficiency in Microsoft Office
• SAP experience will be preferred
• Knowledge of customer service principles
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation

Minimum Requirements

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain
• and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Driver's License

Additional Information

• Band: VIII

SAB/AB InBev is an equal opportunity employer, and all appointments will be made in line with SAB/AB InBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for shortlisting.