Distribution Service Representative Lead

Pathgroup-; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Pathgroup- in Memphis, TN is seeking a Distribution Service Representative Lead to ensure staffing coverage for specimen pickup/delivery, develop schedules, and assist with attendance and monthly logistics statistics. This role directs daily transportation tasks, maintains logs, communicates with supervisors, and supports continuous improvement while protecting PHI and adhering to security guidelines.

On-site work with the transportation team requires flexibility and strong organizational skills

Qualifications

• High School Diploma or GED required.
• One year of distribution experience preferred.
• Ability to work flexible hours and lead a small team.

Responsibilities

• Develop or modify work plans to provide adequate staff coverage.
• Ensure prompt pick up/delivery of specimens and supplies.
• Direct daily transportation tasks to ensure timely completion.
• Maintain accurate logs of specimens and supplies.
• Assist with time/attendance entry and monthly statistics.
• Communicate issues to supervisor for resolution.
• Support continuous improvement and customer satisfaction initiatives.
• Protect PHI and comply with security policies.

Skills

Leadership

Staff scheduling

Time management

Logistics coordination

Education

High School Diploma

Tools

MS Office

Job description

#18349

Work Schedule

Mon-Fri: 12:00pm-10:00pm

Job Description

JOB SUMMARY:

The Distribution Service Representative Lead, under the direction of the Transportation Distribution Supervisor, ensures adequate staff coverage for the pickup/delivery of specimens and supplies, develops schedule for designated areas, assists with time/attendance for employees, assists with monthly statistics for logistics department, and performs the essential functions of a Distribution Service Representative or Distribution Services Representative Floater as needed.

ESSENTIAL FUNCTIONS:

• Develop or modify work plans and schedule to provide adequate staff coverage.
• Ensure prompt and accurate pick up/delivery of all specimen and/or supplies for customers and other transportation activities as required by the needs of the company and the customer base.
• Direct day-to-day transportation functions to ensure accurate and timely completion of work.
• Maintain an accurate log of specimens, reports, and supplies picked up or dropped off on an assigned route.
• Assist with time/attendance entry of employees and maintains required records and documentation.
• Assist with compilation of monthly statistics and data.
• Communicate pertinent information/issues to supervisor or manager for resolution.
• Record clients' requests for supplies and special services, and forward them to the appropriate person or department.
• Assist in the identification and implementation of continuous improvement opportunities and customers' satisfaction opportunities for the department.
• Communicates with co-workers and clients in a way that promotes a harmonious and cooperative working environment.
• Demonstrate organizational commitment and flexibility in satisfying customer demands.
• Contribute to a positive work climate and to the team effort of the department and company.
• Answer the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Ensure facilities are neat, clean and in good repair.
• Perform basic clerical duties, i.e. filing, faxing, and preparing mail.
• Adhere to departmental and company grooming and dress codes.
• Perform the essential functions of a Distribution Service Rep/Distribution Service Rep Floater as needed.
• Completes special assignments as required by coordinator or local supervisor.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Requirements

EDUCATION & LICENSURE:

• High School Diploma or G.E.D
• Valid and current driver's license
• Good DMV report

REQUIREMENTS:

• One year of distribution experience required;
• Six months of leadership required.
• Must be able to work flexible hours as needed or required.

Work Location Type

On-Site

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