Distribution Operations & Route Support

Hearst; Webster (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

The Houston Chronicle, a Hearst Newspapers division, is seeking a Distribution Assistant to support home delivery, single copy, and third‑party distribution in a fast‑paced environment.

Responsibilities include monitoring contractor deliveries, resolving service issues, and maintaining accurate records. The role may be full time or part time and requires reliable transportation and physical suitability for the duties.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to adapt and react to change.
• Some computer skills using Outlook, Word, and Excel. Ability to learn RouteSmart.

Responsibilities

• Ensure compliance with independent contractor agreement; recommend corrective action for violations.
• Monitor delivery of all products distributed by contractors within the delivery area.
• Assume delivery responsibilities for open routes when necessary.
• Contact customers with service-related problems; work with distributors and independent contractors to resolve issues.
• Verify the accuracy of information submitted by independent contractors.
• Monitor and assist in delivery of customer issues such as missed, damaged, or late delivered papers.
• Attend departmental meetings to maintain a cohesive unit.
• Assist other departments as necessary.
• Regularly communicate progress and concerns to supervisor.
• Prepare requested reports in a timely and accurate manner.
• Periodically audit routes to evaluate service performance and route structure efficiency.
• Actively recruit independent contractors.
• Ensure distribution center is safe, secure, and clean.

Skills

Interpersonal skills

Communication

Adaptability

Outlook

Word

Excel

RouteSmart

Flexible schedule

Driver's license

Physical stamina

Tools

RouteSmart

Job description

The Houston Chronicle, a Hearst Newspapers division, is seeking a Distribution Assistant to support home delivery, single copy, and third‑party distribution in a fast‑paced environment.

Responsibilities include monitoring contractor deliveries, resolving service issues, and maintaining accurate records. The role may be full time or part time and requires reliable transportation and physical suitability for the duties.