Distribution Assistant — Fast-Paced Ops & Customer Support

Houston Chronicle; Webster (TX); On-site; USD 37,000 - 48,000; Full time

Job summary

The Houston Chronicle is seeking a Distribution Assistant to support home delivery, single copy and third‑party distribution in Houston. The role may be full time or part time and involves ensuring contractor compliance, monitoring deliveries, and assisting in various distribution tasks.

You will work with Distributors and contractors to resolve service issues, verify contractor information, prepare reports, and recruit new contractors, all while upholding safety and accuracy in a fast-paced

Qualifications

• Excellent interpersonal and communication skills.
• Ability to adapt to change.
• Proficiency with Outlook, Word and Excel; willingness to learn RouteSmart.
• Flexible work schedule.
• Reliable transportation; valid driver’s license and auto liability insurance.
• Able to lift/pull/push up to 75 pounds.
• Able to climb stairs frequently.
• Standing 50% of the time.
• Walking 50% of the time.
• Kneeling 25% of the time.
• Hearing 100% of the time.
• Depth perception 100% of the time.

Responsibilities

• Ensure compliance with independent contractor agreement; recommend corrective action for violations.
• Monitor delivery of all products distributed by contractors within the delivery area.
• Assume delivery responsibilities for open routes when necessary.
• Contact customers with service-related problems; work with distributors and independent contractors to resolve service issues in a timely and permanent manner.
• Verify the accuracy of information submitted by independent contractors.
• Monitor and assist in delivery of customer issues such as missed, damaged, or late delivered papers.
• Regularly attend departmental meetings to maintain a cohesive, well-informed unit.
• Assist other departments as necessary.
• Regularly communicate progress and concerns to supervisor.
• Prepare requested reports in a timely and accurate manner.
• Periodically audit routes to evaluate service performance and route structure efficiency.
• Actively recruit independent contractors.
• Ensure that the distribution center is maintained in a safe, secure, and clean manner.
• Other essential duties and tasks as assigned.

Skills

Interpersonal skills

Communication

Adaptability

Schedule flexibility

Driving/Transportation

Physical stamina

Tools

Outlook

Word

Excel

RouteSmart

Job description

The Houston Chronicle is seeking a Distribution Assistant to support home delivery, single copy and third‑party distribution in Houston. The role may be full time or part time and involves ensuring contractor compliance, monitoring deliveries, and assisting in various distribution tasks.

You will work with Distributors and contractors to resolve service issues, verify contractor information, prepare reports, and recruit new contractors, all while upholding safety and accuracy in a fast-paced