Distribution Operations Analyst

UPS; Hebron Estates (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

UPS is seeking a Training Specialist to lead daily onboarding, software access requests, and ground training within its Global Logistics and Distribution network. The role focuses on becoming certified to operate equipment and ensuring contract SLAs and KPIs are met.

The position supports field stocking locations and provider networks, fostering vendor relationships while handling routine tasks and improving operational efficiency. Strong teamwork and attention to detail are essential.

Qualifications

• At least 1 year of experience in Warehousing Shipping & Receiving.
• Proficient with Microsoft Office.
• Strong communication skills.
• Knowledge of Warehouse Management Systems (WMS).
• PITO Certification is preferred.
• Bilingual skills are preferred.

Responsibilities

• Onboard and train staff on processes and software access.
• Oversee daily facility activities to meet SLAs and KPIs.
• Collaborate with vendors, customers and internal teams to support operations.
• Maintain inventory, supplier relationships and safety/compliance protocols.

Skills

Warehousing experience

Microsoft Office proficiency

Communication skills

PITO Certification

Bilingual skills

Tools

WMS (Warehouse Management Systems)

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

We’re one of the world’s largest providers of transportation and logistics services. Our customers range from small and mid-sized companies up to global enterprises. Our Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology and supply chain expertise to manage the flow of goods from receiving to storage and order processing to shipment.

Job Summary

Training Specialist will be responsible for daily onboarding, software access requests, and ground training. PITO certifications are not required; however, the Training Specialist will be expected to become certified to operate equipment. Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Responsible for retaining and strengthening vendor relationships, and will Include face to face interactions.

Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. Provides specific functional expertise that is theoretical and conceptual in nature. This expertise is typically acquired through a combination of university education and experience within a field. May have responsibility for supervising others in the capacity of a “player coach” but primary focus is individual expertise.

Applies working knowledge of theories, practices, and/or procedures within job discipline. Broadens capabilities and understanding of the company processes, and customers. Performs mostly routine assignments and resolves common issues by using precedents or seeking guidance. Assesses straightforward problems and proposes solutions based on analysis of factual information, experience, judgment, and precedents. Impacts quality of own work and the work of others on the team. Shares factual information with other team members.

Qualifications

• Requires at least a year of experience in Warehousing Shipping & Receiving
• Microsoft Office proficiency
• Communication skills
• Knowledge of WMS (Warehouse Management Systems)
• PITO Certified - Preferred
• Bilingual skills - Preferred

Other Criteria

• Must be currently located in the same geographic location as the job - Required

Working hours: Mid, 2nd, and 3rd shift coverage depending on business needs.

Job Level : 51 - Specialist

Job Grade: 102

Deadline to Apply: October 19th, 2026, at 11:59 PM.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.