Operations Specialist - Flex Location

UPS; Newark (DE); On-site; USD 29,549 - 54,690; Full time

Job summary

A global logistics company is seeking a Global Business Services Control Tower Support Specialist to analyze customer transportation needs and manage multiple accounts in a fast-paced environment. Ideal candidates should have a Bachelor's degree and 2-4 years of relevant experience. The role offers competitive pay ranging from $21.45 to $39.70 per hour based on location and experience.

Qualifications

• 2-4 years of experience in transportation, logistics, or customer support.
• Able to work in a fast-paced environment.

Responsibilities

• Analyze customers’ contractual needs and conduct research.
• Track shipments and orders, prepare reports.
• Maintain relationships with internal customers.

Skills

Strong analytical skills

Communication skills

Proficient in Excel

Proficient in PowerPoint

Ability to manage multiple accounts

Education

Bachelor’s degree in Business, Supply Chain, or Logistics

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

The Global Business Services Control Tower Support Specialist (Operations Specialist) supports customer transportation needs. He/She analyzes customers’ contractual needs, conducts research, prepares reports, performs root cause analysis and identifies critical escalation paths to ensure customer shipments arrive as contractually obligated. This position reviews customer standard operating procedures (SOPs), master operating plans (MOPs) by service type, and systems configuration to ensure correct at‑risk logic is in place, tracks shipments and orders, prepares reports, and updates customer transits and profiles. This position maintains ongoing relationships with internal customers and assists with customer maintenance. The Global Business Services Control Tower Support Specialist provides service failure recovery management. He/She provides back‑up support to customer accounts and provides customer training on systems.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Supply Chain, or Logistics‑Preferred
• 2–4 years of experience in transportation, logistics, or customer support
• Proficient in Excel and PowerPoint
• Strong analytical and communication skills
• Ability to manage multiple accounts and priorities in a fast‑paced environment

Job Grade: 10C

Last day to apply: 11/13/25 @ 11:59pm EST

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $21.45 p/h in our lowest geographic market up to $39.70 p/h in our highest geographic market. Pay is based on several factors including but not limited to, market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.