Distribution Customer Service Representative

NFI Industries; Aurora (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

NFI Industries in Aurora, IL is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and coordinate shipments with the traffic and operations teams. You will maintain accurate records, assist with invoicing, and provide timely updates to customers.

The role requires a high school diploma, proficiency with MS Office, typing, 10-key, and experience with shipping software (UPS, FedEx). Flexibility for extended hours is needed.

Qualifications

• HS diploma or equivalent required.
• Strong proficiency with MS Office.
• Typing skills and familiarity with 10-key.
• Experience with shipping software including UPS/FedEx.
• Excellent oral and written communication and customer service.
• Ability to work irregular or extended hours including nights, weekends, or holidays.

Responsibilities

• Interacts with customers to respond to inquiries and handle complaints.
• Processes and inputs all customer orders.
• Produces stock reports to check product availability.
• Prepares shipping and tracing information for customers.
• Coordinates special and last-minute shipping with Traffic and Operations.
• Maintains records and files for orders and invoicing.
• Acts as liaison between warehouse, office, and customers regarding orders and payments.

Skills

MS Office

Typing

10-key

Communication

Customer service

Flexibility

Flexible hours

Education

HS diploma or equivalent

Tools

UPS

FedEx

Job description

Overview

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Excellent customer service skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

We are excited to share the base hourly rate for this position is $20/HOUR. NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay. This position may also be eligible for an additional $X/HOUR based on shift work.

Employees are also eligible for a robust benefit program , which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-249