Regional Customer Service Manager/Admin Supervisor

NFI Industries; Woodridge (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Annual discretionary bonus (3%)

Job summary

NFI Industries in Woodridge, IL is seeking a Regional Customer Service Manager / Administrative Supervisor to coordinate the regional administrative function and enforce policies. You will train regional admin staff, manage monthly reports, and support MIS for warehouse and office operations.

The role reports to the Regional VP Distribution and requires strong leadership, analytics, and communication skills, with experience in customer service management and distribution centers.

Qualifications

• High School Diploma required, Associate's Degree preferred.
• At least 10 years of Manager/Supervision experience.
• Experience managing a Customer Service Department.
• Experience in Distribution/fulfillment center preferred.
• Proficiency with MS Office applications.

Responsibilities

• Implements and supports MIS for warehouse and office operating systems.
• Distributes procedures and ensures training for personnel after onboarding.
• Ensures cross-training of administrative staff on monthly reports.
• Ensures accurate physical inventories and reconciliations in a timely manner.
• Maintains important legal and customer documents at regional level.
• Develops and coordinates region-wide events.
• Reviews regional aged accounts receivable.
• Initiates sales calls on administrative concerns with accounts.
• Coordinates with Safety on theft/injury reporting.
• Produces reports including weekly Flash and P&L reviews.
• Assists with audits and regional projects.

Skills

Managerial supervision

Analytical skills

Excellent communication

HR experience

Bilingual Spanish (preferred)

MS Office proficiency

Education

High School Diploma

Associate's Degree preferred

Tools

KRONOS payroll system

MS Office

Job description

Overview

The Regional Customer Service Manager / Administrative Supervisor coordinates the regional administrative function including the enforcement of policies, training and cross-training regional administrative/office personnel and the administering of monthly reports. This position reports to the Regional Vice President Distribution.

Responsibilities

• Implements and supports management information system (MIS) for warehouse and office operating systems. (ADMIN)
• Distribute procedures and ensures proper training for appropriate personnel after initial customer account procedures have been identified.
• Ensure cross-training of administrative personnel on monthly reports.
• Ensures that accurate physical inventories and reconciliations are completed on a timely manner.
• Maintains important legal and customer documents including building lease and customer files at the regional level.
• Develops and coordinates special events within the region.
• Reviews regional aged accounts receivables.
• Initiates sales calls at discretion of Regional Vice President on administrative concerns with accounts.
• Coordinates with Safety Department on the reporting of theft and injuries.
• Produces reports including weekly Flash, P&L review.
• Assists in corporate and facility manual audits to ensure facility compliance.
• Assists on projects as directed by Regional Vice President.

Qualifications

• High School Diploma required, Associates Degree preferred
• At least 10 years of Manager/Supervision experience.
• Management of a Customer Service Department
• Experience in Distribution/fulfillment center, preferred
• Computer applications using MS Office based software.
• Must be flexible in adapting to changing environments
• Must work within confidentiality nature of role
• KRONOS, payroll system experience
• Human resources experience preferred.
• Relies on experience and judgment to plan and accomplish goals.
• Excellent analytical and mathematical skills.
• Excellent oral and written communication skills.
• Bi-lingual (Spanish) is preferred, not required.

Other:

conditions and some temperature variation and able to access all areas of building without limitations.

• Exposed to minimum noise levels, lighting
• Walking in the facility and around area with some frequency; facilities are over a quarter mile in length.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.

We are excited to share that the base salary range for this position is $80,000.00 - $95,000.00. This position is also eligible for an annual discretionary bonus, targeted at 3%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay. Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-692