Distribution Center Support & Customer Solutions Lead

American Tire Distributors; Auburn (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

American Tire Distributors is seeking a Distribution Center Support Coordinator to help prevent customer disruptions and communicate delays to customers and sales teams. You will manage cash handling, deposits, and payments to vendors, while ensuring orders are processed on time and service levels remain high.

The role requires effective communication, problem-solving skills, and a commitment to operational excellence in a fast-paced distribution center environment.

Qualifications

• High School or GED required; Associates degree preferred.
• 1–2 years of related experience preferred.
• Strong communication and customer service skills essential.

Responsibilities

• Collect and deposit funds at the Distribution Center; handle cash, checks, and credit card processing.
• Inform sales teams and customers of product delays; generate reports and propose solutions.
• Maintain adequate supplies to support operations and timely vendor invoice processing.
• Ensure timely processing of customer orders and escalate issues.
• Manage real-time phone escalations and system ticket items with prompt resolutions.
• Identify and correct errors in deposits and manage documentation per procedures.

Skills

Builds Customer Loyalty

Builds Rapport

Customer-Focused Approach

Navigates Customer Challenges

Masters Service Conversations

Service Into Sales

Strengthens Customer Connections

Education

High School or GED

Associates degree preferred

Job description

American Tire Distributors is seeking a Distribution Center Support Coordinator to help prevent customer disruptions and communicate delays to customers and sales teams. You will manage cash handling, deposits, and payments to vendors, while ensuring orders are processed on time and service levels remain high.

The role requires effective communication, problem-solving skills, and a commitment to operational excellence in a fast-paced distribution center environment.