Distribution Center Operations Supervisor

J.Crew Group; Lynchburg (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

J.Crew Group's Lynchburg distribution center seeks a Distribution Center Operations Supervisor to provide motivational leadership, guide hourly associates, and resolve associate concerns with fairness and focus.

You will monitor staffing levels, supervise merchandise flow, coordinate daily processing, and oversee budgets and payroll while coaching team members for supervisor potential. The role emphasizes safety, teamwork, and continuous improvement within our operate-and-deliver culture.

Qualifications

• A two-year or four-year College Degree in management, business administration or related study, or two to five years of related field experience.
• Prior supervisory experience in a Distribution Center environment.
• Experience with implementing a new WMS is preferred.
• Knowledge of distribution operations and merchandise flow.
• Strong leadership and communication skills.

Responsibilities

• Monitor staff levels to ensure merchandise flow and meet deadlines.
• Ensure merchandise flow within department to maximize throughput.
• Coordinate daily department processing under direct supervision.
• Monitor budgets and payroll information (Earned/Burned).
• Coach, train and promote associates with supervisor potential.
• Evaluate direct reports' performance with mid-year and year-end reviews.
• Provide timely and accurate feedback to direct reports.
• Maintain associate records (time statements, PTO and attendance).
• Keep open lines of communication with associates.
• Contribute cost-saving ideas on a continuous basis.
• Perform other duties as assigned by Manager/Director.

Skills

Supervisory experience

Leadership abilities

Communication skills

WMS knowledge

Microsoft Office

Workday payroll

Education

Two- or four-year college degree in management or related field

Tools

WMS

Workday

Microsoft Excel

Job description

Distribution Center Operations Supervisor (Lynchburg, VA)

As a people-centric organization, we attribute the success of our Distribution Centers to the individuals who come to work each day. We foster a diverse supply chain team where your work will meaningfully impact the wellbeing and productivity of our entire squad. We believe that problems are best solved when backgrounds are mixed, perspectives are shifted, and boundaries are pushed. So—wherever you’re from—come join our crew!

Overview

Provide motivational leadership and facilitate change. Guides the coaching and development of our hourly associates. Supports, advises, and facilitates resolution of associate concerns and issues.

Responsibilities

• Monitor staff levels to ensure flow of merchandise through the department to meet deadlines


• Ensure flow of merchandise within department to maximize throughput and productivity


• Coordinate the daily processing of department under his/her direct report


• Monitor budget and payroll information of departments (Earned/Burned report)


• Identify, coach, train and promote associate with supervisor potential


• Evaluate and discuss each direct reports job performance using objectives set at mid-year and year-end review


• Provide timely and accurate feedback to direct reports


• Maintain associate records (time statements, PA’s, PTO and attendance tracking, etc.)


• Keep open lines of communication to associates


• Contribute cost saving ideas on a continuous basis


• Other duties and responsibilities as required by Manager/Director

Qualifications

• A two-year or four-year College Degree in management, business administration or related study, or two to five years of related field experience


• Must have prior supervisory experience in a Distribution Center environment


• Prior experience with the implementation of a new WMS preferred


• Knowledge of Distribution operations (material handling equipment) and merchandise flow


• Strong leadership abilities


• Good communication skills both verbally and written including the ability to communicate with all levels of management


• Strong interpersonal skills


• Strong coaching and administrative skills


• Strong mathematical and analytical skills


• Ability to prioritize work based on delivery schedule


• Must be proficient in Microsoft Office (Word, Excel, and Access) WMS, and Workday or some other payroll/HR system

Physical Requirements

• Lift, carry, push, pull, reach, grasp, bend, stoop and climb for up to 10 hours at a time


• Climb stairs


• Stand for duration of work shift and walk/move continuously


• Work around moving machinery/equipment


• Adjust to climate changes; hot and cold extremes may occur in warehouse


• Perform frequent/reoccurring movement (folding, hanging clothing, wrapping, packing, closing, ticketing, etc.)


• Lift up to 50 pounds several times per day; weight requirements may vary within work areas; perform overhead lifting as necessary


• Work comfortably on open platform/loft areas that are elevated to a second or third story level

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers.

We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.