Sr. Manager, DC Operations

Lynch DC / Cust Care J.Crew Inc.; Lynchburg (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

JCG is seeking a Senior Manager of Distribution Center Operations in Lynchburg, VA to lead high-volume eCommerce DC operations. You will drive safety, service, productivity, quality, inventory accuracy, and financial performance through a team of Operations Managers and Supervisors.

The role emphasizes talent development, accountability, and cross-functional collaboration to meet business goals. The ideal candidate will have extensive distribution center experience, strong WMS/LMS/automation

Qualifications

• 8+ years of progressive leadership experience in distribution, fulfillment, warehousing, or supply chain operations.
• 5+ years leading exempt leaders, including Operations Managers and Supervisors.
• Experience leading large-scale eCommerce, Retail, or omnichannel fulfillment operations.
• Strong knowledge of WMS, LMS, automation, and distribution center technology.

Responsibilities

• Lead end-to-end DC operations including receiving, inventory, replenishment, fulfillment, and shipping.
• Manage labor planning, staffing, and resource allocation to support demand and peak periods.
• Drive safety, service, productivity, quality, inventory accuracy, and cost metrics.
• Develop high-performing teams and partner cross-functionally to hit business objectives.
• Lead continuous improvement and change initiatives across shifts and departments.

Skills

Leadership experience

Operations management

Team development

Data-driven

Education

Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or related field

Tools

WMS

LMS

Automation

DC technology

Job description

Sr. Manager, Distribution Center Operations

Location: Lynchburg, VA

Department: Supply Chain Reports To: Sr. Director, DC Operations

Position Summary The Senior Manager, Distribution Center Operations leads high-volume eCommerce Distribution Center operations through a team of Operations Managers and Front-Line Supervisors. This role is accountable for safety, service, productivity, quality, inventory accuracy, employee engagement, talent development, and financial performance. This leader drives operational excellence, develops high-performing teams, and partners cross-functionally to achieve business objectives and build a culture of accountability.

Key Responsibilities:

• Operations Leadership: Lead end-to-end DC operations including receiving, inventory, replenishment, fulfillment, and shipping. Deliver results against established safety, service, productivity, quality, inventory, and cost metrics. Manage labor planning, staffing, and resource allocation to support business demand and peak periods. Use operational data to identify performance gaps, drive corrective actions, and communicate results, risks, and opportunities to senior leadership. Drive consistent execution across shifts and departments.
• People Leadership & Talent Development: Lead and develop Operations Managers and Supervisors supporting a large hourly workforce across multiple shifts and departments. Build leadership capability through coaching, performance management, succession planning, and development of future leaders. Establish clear expectations and foster a culture of accountability, engagement, inclusion, and recognition. Partner with Human Resources to attract, retain, and develop high-performing talent.
• Continuous Improvement & Technology: Drive continuous improvement and process optimization to increase efficiency, reduce waste, improve scalability, and control costs. Apply root-cause analysis and data-driven decision making to solve complex operational challenges. Support optimization and implementation of WMS, LMS, automation, and other DC technologies. Lead change management, process standardization, and adoption of new operating methods.
• Financial, Safety & Quality Management: Manage labor costs, operating expenses, and budget performance to achieve financial objectives. Promote a safety-first culture and ensure compliance with company policies and regulatory requirements. Partner with Safety, Loss Prevention, and Inventory Control to maintain a safe, secure, compliant operation. Ensure operational controls support inventory accuracy, quality standards, and audit readiness.
• Cross-Functional Leadership: Partner with Transportation, CI, Customer Service, Finance, Technology, Inventory, Human Resources, and other business partners to achieve operational and company objectives. Serve as a key site leader, aligning priorities, removing barriers, and driving cross-functional problem solving.

Qualifications:

• Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or related field preferred.
• 8+ years of progressive leadership experience in distribution, fulfillment, warehousing, or supply chain operations.
• 5+ years leading exempt leaders, including Operations Managers and Supervisors.
• Experience leading large-scale eCommerce, Retail, or omnichannel fulfillment operations.
• Proven success delivering safety, service, quality, productivity, inventory, and cost results.
• Experience leading continuous improvement, operational transformation, and change initiatives.
• Strong knowledge of WMS, LMS, automation, and distribution center technology.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

We make timeless clothes that last a lifetime...then pair them with of-the-moment styles season after season, decade after decade.

We think that distinct heritage pairs perfectly with modern design and fabric technology.

We believe in feel-good color... Even if black or navy makes you feel best, we're here for that.

We're the experts in signature categories: cashmere, coats, blazers, pants and we also collaborate with the coolest brands out there because we know that creativity is contagious.

We consider leopard a neutral, speak stripes fluently and live for a great gingham.

We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices.

We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise.

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate.

Discrimination, harassment and intimidation have no place in our offices, stores, and contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal.

This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.