Distribution Center Office Assistant - Phoenix

Neenah Foundry Company in; Phoenix (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Neenah Foundry Company is seeking a Distribution Center Office Assistant in Phoenix to support daily DC operations. Duties include inventory management, order processing, and coordinating inbound/outbound transport. You will work with multiple departments to ensure customer satisfaction and efficient workflow.

The role requires familiarity with data entry, basic accounting concepts, and forklift operation. Candidates should have strong communication skills and be able to adapt to changing

Qualifications

• High school diploma is required.
• Associates or bachelor's degree in business, customer service, or supply chain management is a plus.
• 2–5 years of experience in customer service or supply chain operations depending on education.
• Experience in distribution or customer service roles.

Responsibilities

• Assist in the management of finished goods inventory stocks.
• Operate forklift and perform daily inspections; back up Yard Utility Personnel.
• Provide sales support via email, quotes, phone calls, and walk-in customers.
• Maintain relationships with Distribution, Field Sales, Shipping, Inside Sales, Finance, and other departments.
• Enter customer orders, manage inventory, and perform post-order activities (returns, credits).
• Coordinate inbound/outbound transportation and customer pickups; adhere to credit policies.

Skills

Customer service

Inventory management

Data entry

Teamwork

Effective communication

Sales support

Education

High School diploma

Associates or bachelor's in business, Customer Service, or Supply Chain Management

Tools

AS400

Salesforce

Excel

Job description

Distribution Center Office Assistant - Phoenix (Administrative)

Essential Functions

Job duties may change over time, and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in the management of finished goods inventory stocks.
• Maintain truck and related equipment via daily inspections. Schedule preventative maintenance or repairs as needed. Operate and maintain forklift, load, and unload trucks as backup/support to Yard Utility Personnel.
• Sales support via email, quotes, phone calls, and walk-in business.
• Working relationship with Distribution, Field Sales, Shipping, Inside Sales, Finance, and Department personnel.
• Daily data entry of customer orders, inventory control, and inventory accuracy.
• Conduct post-order activities such as returns, debit/credits, etc.
• Management and scheduling of inbound and outbound transportation, and customer pickups.
• Adhere to the required credit management policies and procedures.
• Assist the DC Supervisor to ensure customer satisfaction.
• Assist in the development, implementation, and success of the Distribution Center and company.
• Fill in as DC Manager when the manager is absent and/or unavailable.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence (KSAs)

• Achieve monthly shipment rates in support of the annual plan
• Ensure inventory accuracy of > 98% through execution of a cycle count program.
• Demonstrate the ability to work as a team, influencing others through strong organizational and interpersonal skills.
• Demonstrate the ability to be an effective communicator at hourly, executive, and customer levels of communication.
• Computer Skills, email, ability to learn AS400 & Salesforce applications.
• Basic customer service and distribution center knowledge.
• Ability to safely operate forklift.

This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned.

Education and Experience Requirements

• High School diploma is required.
• Associates Degree or bachelor's degree in business, Customer Service, or Supply Chain Management is a plus.
• 2-5 years of experience with customer service or supply chain operations depending upon education.
• Record of working and/or collaborating in a distribution or customer service position.
• Experience working with municipalities and city requirements is a plus.

Physical Requirements

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations
• Safely operate a forklift as needed

Travel Requirements

Up to 10% for training purposes or backfilling responsibilities only.

Candidates for positions with Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position.

Neenah Foundry Company and its subsidiaries is an equal opportunity employer, and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status or national origin.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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