Distribution Center Customer Service I

Pride Mobility & Quantum Rehab; Pontotoc (MS); On-site; USD 28,000 - 34,000; Full time

Job summary

Pride Mobility Products®/Quantum Rehab® is seeking a warehouse/order-fulfillment associate to ensure accurate and timely delivery of customer orders. You will coordinate with Production, PP&C, Traffic, Sales, and LTL carriers to meet expectations, process tickets, and handle BOLs.

Responsibilities include rerouting, expediting, and canceling orders; cycle-counting and ship confirmations; and maintaining reports. Safety rules must be followed; CTPAT training is required.

Qualifications

• High School Diploma or GED required.
• Legally authorized to work in the United States without sponsorship.
• At least 6 months of customer service experience.

Responsibilities

• Respond to customer requests to ensure accurate and timely delivery of orders.
• Coordinate with Production, Planning & Control, Traffic, Sales and LTL carriers to meet expectations.
• Process Pick Tickets and print, sort and file BOLs.
• Assist in re-routing, expediting, and canceling customer orders.
• Assist in Cycle-Counting inventory and Ship Confirmation in the warehouse when necessary.
• Maintain Back Order & Supply Eligible Reports.
• Assist in managing Distribution Center Control Board for orders.
• Ensure safety and security rules are observed and accidents reported.
• Complete the annual CTPAT Security Training.
• Work with Pride departments to exceed expectations.

Skills

Teamwork

Attention to detail

Professionalism

Communication

Microsoft Office

Education

High School Diploma or GED

Tools

Oracle

Job description

To provide a high level of customer service for the accurate and timely delivery of customer orders

RESPONSIBILITIES/DUTIES

• Respond to customer requests to ensure the accurate and timely delivery of orders
• Work with Production, Planning & Control (PP&C), Traffic, Sales, and Less Than Truckload (LTL) carriers to coordinate priorities and meet or exceed customer expectations
• Process Pick Tickets
• Print, sort and file Bill of Ladings (BOL’s)
• Assist in re-routing, expediting, and canceling customer orders
• Assist in Cycle-Counting inventory and Ship Confirmation in the warehouse when necessary
• Maintain Back Order & Supply Eligible Reports
• Assist in managing Distribution Center Control Board for orders
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Assist with organization and cleaning of work area, keeping aisles and walkways clear at all times
• Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a friendly team player, professional, detail-oriented, and honest

Must have the ability to:

• Multi-task, problem-solve, and prioritize in a fast-paced working environment

Must have:

• Relentless drive to achieve advancement and continuous improvement
• A willingness to learn and/or adapt to new work methods
• Basic working knowledge of Microsoft Office Word and Excel
• Excellent verbal and written communication skills

PREFERRED SKILLS

• Basic working knowledge of Oracle preferred
• Lift/push/pull up to 50lbs. preferred

REQUIRED EXPERIENCE

• At least 6 months of customer service experience

PREFERRED EXPERIENCE

• At least 1 year of shipping experience in a fast-paced warehouse or production environment preferred
• At least 1 year of experience using RF scanners preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

• High School Diploma or GED

REQUIRED QUALIFICATIONS

• Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

• This job description is not intended to be all-inclusive
• This is a safety sensitive position
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affi…

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.