[Distribution/Atendimento] Product Manager

Stone Co.; United States; Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Fixed salary and variable compensation

Health and dental plan

Meal/food voucher

Childcare allowance

Life insurance

Fuel or commuting allowance

Home office allowance

Telemedicine service

Self-development platform

Emotional support program

Job summary

Stone is seeking a role focused on mapping end-to-end processes to identify automation and AI opportunities. You will define requirements, capabilities, integration flows, and UI/UX guidelines, while coordinating AI, backend, frontend, and operations teams.

Responsibilities include tracking product KPIs such as TMA, SLA, accuracy, and internal adoption to drive improvements across the organization.

Qualifications

• Technical knowledge of Generative AI, LLMs, RAG architectures, APIs, and system integrations.
• Systems thinking to architect integrated solutions.
• Ability to move between engineering and day-to-day operations discussions.
• Data-driven decision making with familiarity with operational efficiency metrics.

Responsibilities

• Map end-to-end operational flows to identify automation and AI opportunities.
• Specify functional requirements, technical capabilities, integration flows and UI/UX guidelines.
• Act as the link between business and technology, coordinating AI, backend, frontend and operations teams.
• Define and track product KPIs such as TMA, SLA, accuracy and internal adoption rate.

Skills

Generative AI

LLMs

RAG architectures

APIs

System integration

Data-driven decisions

Operational metrics

Tools

APIs

Integrations

Job description

Responsibilities

• Map end-to-end operational flows to identify automation and AI opportunities
• Specify functional requirements, technical capabilities, integration flows and UI/UX guidelines
• Act as the link between business and technology, coordinating AI, backend, frontend and operations teams
• Define and track product KPIs such as TMA, SLA, accuracy and internal adoption rate

Requirements

• Technical knowledge of Generative AI, LLMs, RAG architectures, APIs and system integrations
• Systems thinking to architect integrated solutions
• Ability to move between engineering and day-to-day operations discussions
• Data-driven decision making and familiarity with operational efficiency metrics

Benefits

• Fixed salary and variable compensation package (PLR, ILP or commission, depending on role eligibility)
• Health and dental plan, meal/food voucher, childcare allowance, life insurance
• Fuel or commuting allowance, home office allowance (hybrid or remote contracts), telemedicine service
• Internal self-development education platform and emotional support program

About the Company

• Stone is the largest independent payments company in Brazil, with over fifteen thousand people across the country.
• It is a technology and financial services company focused on the customer.