Distribution Associate

Raymond James; Saint Petersburg (FL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical, Dental, Vision

Job summary

Raymond James is seeking a Distribution Associate in Saint Petersburg, FL to provide mailing services support across the firm. The role involves processing mail, packages, and couriers, while delivering excellent customer service and maintaining efficient operations.

Under supervision, you will handle routine duties, use standard office equipment and software, and collaborate with internal teams to prioritize work and resolve issues.

Qualifications

• Basic office practices, procedures, and methods.
• Organizational and time management skills to prioritize workloads.
• Ability to operate standard office equipment and Microsoft Office suite.
• Strong customer service mindset and communication abilities.

Responsibilities

• Process incoming mail and express packages, verify addresses, sort and deliver.
• Handle branch and outgoing mail, stage items for carrier pickup.
• Deliver and pick up bulk, courier and ground shipments daily.
• Answer phones, assist customers/vendors, and respond to emails with professionalism.
• Assist with mass mailings and communicate with teammates on workflow priorities.
• Follow policies, seek process improvements, and operate required software.

Skills

Microsoft Office (Word, Excel, Outlook

Customer service

Organizational skills

Time management

Communication skills

Education

High School Diploma or GED

Tools

Standard office equipment

Job description

Job Summary

Under direct supervision, the Distribution Associate uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates throughout the firm. Guidance is provided to perform varied work that is somewhat routine to support a function or business unit. The role may involve some contact with internal customers to exchange basic information, initiate research, and resolve problems. The associate is expected to provide excellent customer service, professionalism, and efficient support.

• Applies basic skills and procedures appropriate for the position within the assigned functional area.
• Performs standard duties and tasks, resolving questions and problems.
• Refers more complex issues to higher-level associates.
• Processes incoming mail and express packages, including verifying addresses, opening envelopes/packages, determining priority of contents, accurately sorting/handling, and delivering.
• Sorts, packages, and processes/ships branch and outgoing first-class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick-up at designated times.
• Delivers and picks up bulk, special courier, and ground packages, archive, paper, and office supplies daily. Obtains signatures where required.
• Answers phone, assists customers/vendors, and responds to email inquiries with exemplary Service 1st professionalism.
• Communicates with higher-level associates to ensure clear direction, priority of workflow, and timeline for completion.
• Assists with the distribution of mass mailings to branches.
• Refers maintenance issues to the supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Scans in packages/shipments.
• Performs other duties and responsibilities as assigned.

Job Summary

Under direct supervision, the Distribution Associate uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates throughout the firm. Guidance is provided to perform varied work that is somewhat routine to support a function or business unit. The role may involve some contact with internal customers to exchange basic information, initiate research, and resolve problems. The associate is expected to provide excellent customer service, professionalism, and efficient support.

• Applies basic skills and procedures appropriate for the position within the assigned functional area.
• Performs standard duties and tasks, resolving questions and problems.
• Refers more complex issues to higher-level associates.
• Processes incoming mail and express packages, including verifying addresses, opening envelopes/packages, determining priority of contents, accurately sorting/handling, and delivering.
• Sorts, packages, and processes/ships branch and outgoing first-class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick-up at designated times.
• Delivers and picks up bulk, special courier, and ground packages, archive, paper, and office supplies daily. Obtains signatures where required.
• Answers phone, assists customers/vendors, and responds to email inquiries with exemplary Service 1st professionalism.
• Communicates with higher-level associates to ensure clear direction, priority of workflow, and timeline for completion.
• Assists with the distribution of mass mailings to branches.
• Refers maintenance issues to the supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Scans in packages/shipments.
• Performs other duties and responsibilities as assigned.

Knowledge, Skills, And Abilities

• Basic office practices, procedures, and methods.
• Basic mathematical calculations.
• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).
• Demonstrating sensitivity to customer needs (both internal and external) and proactively addressing customer needs.
• Executing instructions and requesting clarification when necessary.
• Providing courteous, timely service when addressing associate/customer questions and concerns.
• Learning, understanding, and following company/department policies, procedures, and requirements.
• Speaking clearly and concisely.
• Constructively working under stress and pressure when faced with high workloads and deadlines.
• Processing work with urgency without sacrificing accuracy.
• Understanding and working to achieve the goals in the department’s Mission statement.
• Working independently and as part of the team.
• Maintaining a neat working environment.
• Standing 75%-100% of the day.
• Lifting items, loading, pushing/pulling carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork, and other company property.
• High School Diploma/GED completed and a minimum of 1 year of mailroom or shipping facility experience preferred.

This is the pay range that Magnit reasonably expects to pay for this position: $16.88/hour - $22.50/hour

Benefits: Medical, Dental, Vision, 401K