Distribution Agent

Insight Global; Atlanta (GA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid time off

Job summary

Insight Global is seeking a Distribution Agent to support a fast-paced logistics and warehouse operation in Atlanta. You will serve as a key contact for customers and internal teams to ensure accurate and timely movement of freight and information, requiring attention to detail and a customer-first mindset.

The role involves coordinating across warehouse, transportation, and operations teams, with emphasis on data entry, documentation, and process adherence.

Qualifications

• Experience in a 3PL distribution/fulfillment environment.
• Deep understanding of distribution center operations and workflows.
• Ability to coordinate warehouse personnel and ensure on-time work completion.
• Proven customer-facing communication, including shipment status updates.
• Strong organizational, time-management, and multi-tasking capabilities.

Responsibilities

• Enter data accurately for receiving, shipping, allocation, and inventory.
• Generate and manage paperwork for customer work orders and shipments.
• Provide shipments documentation and instructions to warehouse staff.
• Coordinate special/last-minute shipping requests and expediting.
• Ensure accurate billing for clients and vendors and manage inventory records.

Skills

3PL experience

DC operations

Staff coordination

Customer communication

Time management

Staff training

Onboarding growth

Tools

EDMS

Job description

Nice to Have Skills & Experience

• Experience working in a 3PL distribution/fulfillment environment, supporting warehouse operations, shipping, receiving, and customer-facing logistics activities.
• Strong understanding of distribution center operations, including inbound receiving, inventory movement, order fulfillment, shipping, and warehouse workflows.
• Experience coordinating and directing warehouse personnel (receivers, processors, pickers, shipping clerks, etc.), ensuring work is completed accurately and on schedule.
• Proven ability to interact professionally with customers, including communicating shipment status, handling issues, and updating customer portals or tracking systems.
• Excellent communication, professionalism, and interpersonal skills, with the ability to build relationships across warehouse teams and with customers.
• Highly organized with strong time management skills, capable of balancing multiple priorities in a fast-paced environment.
• Experience training, coaching, and providing direction to warehouse staff to maintain operational efficiency and service levels.
• Demonstrated track record of being a hard worker with a positive, can-do attitude, strong work ethic, and stable employment history.
• Comfortable supporting new customer onboarding and account growth, serving as a key operational contact for customer accounts.

Job Description

An employer is seeking a Distribution Agent to support a fast paced logistics and warehouse operation. This individual will serve as a key point of contact for customers and internal teams, ensuring the accurate and timely movement of freight and information. The role requires strong attention to detail, a customer first mindset, and the ability to coordinate across warehouse, transportation, and operations teams. The ideal candidate is highly organized, reliable, and eager to become a trusted “go to” resource while supporting continuous improvement and operational excellence.

Day-to-Day

• Perform accurate and timely data entry for receiving, shipping, allocation, and inventory
• Generate and manage all paperwork for customer work orders and shipments
• Provide warehouse staff with documentation and instructions for receiving and shipping
• Coordinate special or last minute shipping requests, expediting as needed
• Ensure accurate and timely billing for clients and vendors
• Seal and unseal trailers as required
• Maintain accurate inventory records and post updates in EDMS
• Train and support new team members on processes and procedures
• Maintain current SOPs for each customer account
• Attend client calls and support onboarding or transitions of new business
• Respond to customer inquiries and complaints professionally and efficiently
• Report customer feedback and potential dissatisfaction to management
• Support staffing needs in coordination with onsite staffing and operations leadership
• Contribute to vendor relationship management (e.g., trucking companies)
• Support miscellaneous projects, filing, audits, and research
• Ensure all work complies with company policies, OPS standards, and regulations

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.