Distribution Supervisor

Expeditors; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Stock Purchase Plan

Training & Development

Job summary

Expeditors is seeking a supervisor to oversee distribution operations, coordinating workloads, inventory, and customer relationships from the New York area. The role emphasizes leadership, process improvement, and strong communication with internal teams and clients.

The position requires experience in inventory management, accounting, and a proactive approach to mentoring staff and driving efficiency. Opportunities exist for growth within the distribution organization.

Qualifications

• 4 years of industry knowledge required.
• Inventory management and accounting knowledge.
• Excellent communication and leadership abilities.
• Strong problem solving and time management.

Responsibilities

• Allocate workloads within team during peak activity.
• Monitor workboards to meet internal KPIs.
• Build and maintain relationships with customers.
• Oversee invoicing and BNP reports as needed.
• Audit new accounts and ensure customer needs are met.
• Mentor agents and lead the team.
• Assist manager with budget development.
• Coordinate new accounts and assign to agents.

Skills

Leadership

Team management

Customer focus

Communication

Time management

Excel

Tools

MS Excel

Pivot Tables

MS Word

Job description

Scope of Position

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts

Major Duties and Responsibilities

Operations

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Monitor workboards to ensure internal KPI's are met e.g. timely data entry
• Build and maintain strong relationships with customers.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with the team
• Oversee and ensure compliance with Expeditors Operational Process Standards
• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
• Support the manager and or the sales department where needed:
• Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
• Addresses the more complex and non-routine customer issues and requests.
• Coordinates new accounts, gathering all necessary information and assigning accounts to agents
• Audits all new account and follows up on responsibilities of the CSR's to ensure that customer needs have been met
• Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
• Interacts with credit and collections personnel regarding payment problems
• Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

People

• In conjunction with department leadership,
• Properly on-boards new hires and ensures team members have clear expectations.
• Provides frequent feedback that is timely, accurate, and honest.
• Participates in regular one-one-ones and an annual review for employees.
• Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth.
• Ensures employees complete 52 hours of relevant training each year and that required training is completed timely.
• Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
• Promotes employee engagement and team vision, commitment and trust. Develops a #2.

Systems

• Ensure department is using all system tools to their greatest advantage based on your department size and organization.
• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department

Culture

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• 4 years of industry specific knowledge
• Inventory management and accounting knowledge
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Proven leadership attitude and background
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Conflict resolution
• Listening skills
• Providing feedback
• Teamwork
• Building team environment
• Coaching for development
• Customer focus
• Managing meetings
• Problem solving
• Process improvement
• Time management
• Software proficiency skills (e.g., MS Excel Formulas and Pivot Tables, MS Word)
• English language proficiency
• Global Logistics Industry knowledge

Reporting Structure

Distribution Manager

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus