Distribution Center Office Associate

Crate & Barrel; Naperville (IL); On-site; USD 36,000 - 56,000; Full time

Job summary

Crate & Barrel is seeking a Distribution Center Office Associate in Naperville, IL. You will support information flow between carriers and floor operations and partner with managers to handle merchandise efficiently.

The role emphasizes strong organization, attention to detail, and service orientation while coordinating clerical duties and crossdock tasks in a fast-paced environment.

Qualifications

• Proficient typing and basic computer operation.
• Intermediate English language proficiency.
• Good communication skills both verbal and written.
• Clerical, word processing, and general office skills.
• High attention to detail and accuracy.
• Awareness of loss prevention, safety, and company policies.

Responsibilities

• Work in receiving office or yard, tracking drivers and trailers.
• Perform clerical duties: filing, records, copying.
• Order food and supplies for associate events.
• Maintain and replenish office supplies.
• Data entry and PM productivity reporting preparation.
• Maintain records of business transactions and files.
• Answer phones and transfer messages.
• Prepare data for entry into databases or spreadsheets.
• Crossdock obligations and customer service email monitoring.
• Audit delivery charges and contact customers before booked dates.

Skills

Typing

Basic computer

Intermediate English

Communication skills

Clerical/Office skills

Attention to detail

Loss prevention awareness

Education

High School Diploma/GED/Equivalent

Associate degree/Vocational training

Job description

As a Distribution Center Office Associate, you will be the vital administrative link that facilitates the flow of information between our carriers and floor operations. In this role, you will partner with managers across the building to facilitate the handling of merchandise as it is moved, stored and dispatched. This role is perfect for someone who thrives in a fast-paced environment and has strong organizational skills, a high attention to detail, and a passion for service.A day in the life as a Distribution Center Office Associate...

• Work in the receiving office or yard shack, tracking and checking in drivers and trailers
• Performs a variety of clerical duties such as filing, record keeping, and copying
• Partners with engagement team to order food and supplies for associate events
• Maintains and replenishes office supplies
• Conducts information retrieval and data entry , including manually entering productivity hours for PM reporting
• Compiles, organizes, and maintains records of business transactions
• Maintains moderately complex indexes and files
• Answers phones and takes messages
• Gathers information from accounts, applications, or spreadsheets and transfers into a standard format or database
• Prepares source data for computer entry by compiling, sorting, and verifying information.
• Performs other related clerical duties as assigned
• Crossdock additional responsibilities:
• Monitors and maintains customer service email account and special request tracking
• Audits home delivery proposed charges
• Contacts customers prior to their booked date and closes order once picked up
• Handles escalated customer service issue resolutions

What You'll Bring To The Table...

• Proficient at typing and basic computer operation
• Intermediate English Language proficiency
• Good communication skills both verbal and written
• Clerical, word processing, and office skills
• High attention to detail
• Maintains an awareness of loss prevention, security and safety following the guidelines as outlined in the Company Code of Conduct and Associate Policy manuals

We'd love to hear from you if you have…

• Experience in a clerical position and/or Administrative Support preferred
• High School Diploma, GED, equivalent vocational training, or associate's degree