Distillery Tour Guide

GALLO; Lawrenceburg (KY); On-site; USD 28,943 - 39,013; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

Profit sharing

Employee wine shop access

Company holidays

Job summary

GALLO is seeking a Guest Experience Host I to create memorable moments at the Distillery Visitor Center. You will lead guided tours, craft cocktails, and provide exceptional service, ensuring each guest feels valued.

The ideal candidate has a high school diploma, a passion for customer service, and must be at least 21 years old. The role includes maintaining brand standards and supporting daily operations. Experience in hospitality or retail is preferred.

Qualifications

• High school diploma or State‑issued equivalency certificate plus six months of customer service experience.
• Required to be 21 years of age or older.
• Strong knowledge of computer and software proficiency.
• Excellent communication, customer service, and organizational skills.

Responsibilities

• Lead guided tours and tastings at the Distillery Visitor Center.
• Assist guests with reservations and ticket sales.
• Support retail and inventory functions.

Skills

Communication skills

Customer service

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

POS software

Reservation software

Inventory management system

Job description

Job Req ID:107223

Job Type: Full-time

Work Category: Onsite

Application Close Date: 05/31/2026

Sponsorship: Not Available

Compensation: $ 21.01- $ 28.32

Gallo Privacy Policy

We are GALLO

Spirit of Gallo is a top spirits supplier in the United States by volume, driven by a mission to build the next great American spirits company and to meet the changing needs of consumers. Spirit of Gallo's diverse portfolio of both owned and imported spirits includes standouts like High Noon, New Amsterdam Vodka, Pink Whitney, Horse Soldier Bourbon, VMC Tequila Cocktails, and E&J Brandy. Find the full portfolio here.

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

As a Guest Experience Host I, you'll be at the heart of creating memorable moments for every guest who walks through the Distillery Visitor Center. This role is perfect for someone who loves connecting with people, telling stories, and bringing a brand to life through engaging, high-quality experiences. From leading guided tours and tastings to supporting unique onsite experiences, you'll serve as a passionate ambassador who shares knowledge with confidence and enthusiasm while ensuring every interaction feels welcoming and authentic.

You’ll deliver exceptional hospitality from the first greeting to the final farewell, helping guests feel valued and excited to be part of the Four Roses story. Whether you're crafting cocktails and providing exemplary service in Bar 1888, assisting guests with reservations and ticket sales, or answering questions on the sales floor, your focus will always be on exceeding expectations and building lasting connections. You’ll consistently share accurate, approved information and uphold responsible practices, contributing to strong guest satisfaction and positive Net Promoter Scores.

Behind the scenes, you'll also play a key role in keeping daily operations running smoothly. This includes supporting retail and inventory functions, assisting with events and special projects, maintaining visual and brand standards, and ensuring spaces and equipment are clean, organized, and guest‑ready. Working closely with teammates across departments, you'll demonstrate a strong sense of ownership, adaptability, and pride in delivering an exemplary experience that reflects the quality of the brand.

What You'll Need

• High school diploma or State‑issued equivalency certificate plus six months of retail sales, hospitality, food or customer service experience.
• Required to be 21 years of age or older.
• Required to work weekends and a flexible schedule as needed.
• Required to lift and move product weighing at least 50 pounds.
• Strong knowledge of Computer and software proficiency.
• Candidate is required to have a valid driver's license, a safe driving record and reliable vehicle (if applicable) at the time of hire. This position will undergo a motor vehicle check (MVR) to confirm a history of safe and responsible driving. If needed, candidate must obtain the appropriate state driver's license based on the position's location within 30 days of hire.
• Excellent communication, customer service and organizational skills, especially attention to detail.
• Skilled in communication, presentation, sales and customer service.
• Experience executing tasks that required attention to detail and accuracy.
• Adhere to brand standards in product discussion with guests and to tour and tasting procedures per policy or as directed by a Supervisor or Lead Host.
• Complete STAR training and follow responsibility practices without exception.

How You'll Stand Out

• High school diploma or State‑issued equivalency certificate plus 2 years of retail sales, hospitality, food or hospitality experience reflecting increasing levels of responsibility.
• Knowledge of POS, reservation software and inventory management system.
• Tour guide experience.
• Bourbon industry experience.
• Bartending experience.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well‑being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment‑based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on‑site with no telecommuting option. You will be expected to live within a commutable distance.
• It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Equal Employment Opportunity Statement

Gallo's policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo will comply with state and local laws prohibiting discrimination for lawful out‑of‑work behavior, such as off‑duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non‑psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

Gallo is enrolled in the Department of Homeland Security’s E‑Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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Right to Work

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