Dispute & Fraud Resolution Specialist (On-Site)

ICCU; Chubbuck (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

ICCU in Chubbuck, Idaho, is seeking a detail‑oriented Dispute Resolution professional to handle card, ACH, checks, Zelle and other disputes. You will investigate, document, and resolve claims while maintaining accuracy and member privacy.

The role requires 0–3 years of experience with strong math and computer skills, plus effective communication and interpersonal abilities. It is an on-site, full-time position with opportunities to grow within ICCU.

Qualifications

• Bachelor's degree preferred.
• 0-3 years' experience preferred.
• Excellent math skills and computer knowledge.
• Good communication and interpersonal skills.
• Ability to always maintain the confidentiality of Credit Union and member records.

Responsibilities

• Review, investigate, and process transaction disputes for cards, ACH, checks, Zelle, ATM, and other related transactional fraud claims
• Provide support to team members and others to ensure proper claim documentation and resolution
• Work with vendors and partners to complete assigned tasks
• Understand applicable regulations and compliance requirements
• Assisting with maintaining credit union policies, procedures, and training
• Additional duties as assigned

Skills

Math skills

Communication

Interpersonal skills

Confidentiality

Education

Bachelor's degree

Tools

Computer literacy

Job description

ICCU in Chubbuck, Idaho, is seeking a detail‑oriented Dispute Resolution professional to handle card, ACH, checks, Zelle and other disputes. You will investigate, document, and resolve claims while maintaining accuracy and member privacy.

The role requires 0–3 years of experience with strong math and computer skills, plus effective communication and interpersonal abilities. It is an on-site, full-time position with opportunities to grow within ICCU.