Dispensary Supervisor I

Vireo; Moorhead (MN); On-site; USD 52,000 - 56,160; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, HSA/FSA

401k with employer match

PTO and wellness days

Job summary

Vireo Health is seeking a Dispensary Supervisor I to lead the frontline team in daily store operations, ensuring exceptional customer service and hands‑on execution. You will mentor staff, act as Manager on Duty when needed, and help maintain compliance across Minnesota regulations.

The role emphasizes mentorship, service excellence, and hard work in a fast‑paced retail environment with a 40‑hour work week, including weekends, nights and holidays.

Qualifications

• Minimum 1+ years of retail leadership or management experience.
• Must be able to supervise frontline staff and ensure customer service excellence.
• Able to mentor new hires and provide on‑the‑floor coaching.

Responsibilities

• Lead frontline team in day‑to‑day store operations.
• Mentor staff and support onboarding.
• Step in as Manager on Duty when needed.
• Deliver real‑time coaching and drive upselling.
• Ensure compliance with state regulations and company policies.
• Open and close the store and manage cash procedures.

Skills

Retail leadership

Customer service

Mentoring

Coaching

Communication

Team mentorship

Tools

POS systems

Inventory tracking software

Office software

Job description

Who we are

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top‑tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.

What the role is about

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day‑to‑day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

What impact you’ll make

• Guide the crew through day‑to‑day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs
• Mentor new hires and support onboarding like a pro
• Step up as Manager on Duty when needed
• Deliver real‑time coaching and occasional course‑correction to help your team grow
• Tackle escalated customer/patient concerns with grace and empathy
• Set the gold standard for service — then train others to meet it
• Keep our service game strong and consistent, every shift
• Keep front of house shelves stocked
• Assist with product delivery intake as needed
• Ensure smooth, accurate drawer operation every time
• Approve returns and discounts with integrity
• Follow proper procedures to keep our cash flow secure
• Verify IDs, intake info, and track products with precision
• Utilize POS and inventory tracking systems
• Educate both staff and customers on cannabis strains, products and consumption methods
• Own the sales floor by assisting customers through the ordering process from start to finish
• Drive sales by encouraging upselling and highlighting current promos
• Open and close the store
• Adhere to and uphold all security measures and safety policies
• Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed
• Must be able to work a flexible schedule, 40 hours a week to include weekends, nights and holidays

What you’ve accomplished

• Must be 21 or older
• Minimum 1+ years of retail leadership or management experience
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills
• Meet timeliness consistently in fast paced environment and be able to efficiently work under pressure
• Continuously open to constructive, developmental feedback
• Ability to use standard office equipment and computer software
• Must pass all required background checks
• Must be and remain compliant with all legal and company regulations for working in the industry
• Requires open availability working days, nights, and weekends. Ability to work full‑time, reliable, responsible, and dependable attendance
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

What We Offer

• Compensation: $25‑27hr
• Medical, dental, vision, HSA/FSA dependent care, life that begin on the first of the month after you start
• 401k program with a 3% employer match after six months of employment
• 11 days of accrued PTO in addition to two wellness days and volunteer hours in your first year

Why Choose Vireo

• Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com