Dispensary Supervisor I

Renew Cannabis Co.; Moorhead (MN); On-site; USD 71,635,200 - 77,145,600; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA dependent care

Life insurance

401(k) with 3% employer match

Job summary

Vireo Health is seeking an energetic Dispensary Supervisor I to lead frontline teams in daily store operations, ensuring outstanding customer service and execution. The role emphasizes mentorship, hands-on management, and a flexible schedule to cover nights, weekends, and holidays.

You will oversee operations in the absence of leadership, coach staff in product knowledge and sales techniques, and ensure adherence to Minnesota state regulations and company standards.

Qualifications

• Must be 21+ years old and have 1+ years of retail leadership or management experience.
• Must be proactive with a strong work ethic, attention to detail, and strong communication, customer service and leadership skills.
• Ability to meet timeliness in a fast-paced environment and work under pressure.
• Open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks and stay compliant with regulations for working in the industry.
• Open availability for 40 hours a week including weekends, nights and holidays.

Responsibilities

• Lead the frontline team in day-to-day operations, ensuring exceptional customer service and store execution.
• Mentor new hires and support onboarding.
• Step up as Manager on Duty when needed and oversee store operations in the absence of higher roles.
• Provide real-time coaching and course-correction to help the team grow.
• Tackle escalated customer/patient concerns with empathy and integrity.
• Open/close the store and manage cash handling with security.

Skills

Retail leadership

Customer service

Communication

Leadership

Time management

Tools

POS systems

Inventory tracking systems

Office software

Job description

Who we are

At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top‑tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non‑profit partnerships, we’re building more than a business—we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day‑to‑day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

What impact you’ll make

• Guide the crew through day‑to‑day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Mentor new hires and support onboarding like a pro.
• Step up as Manager on Duty when needed.
• Deliver real‑time coaching and occasional course‑correction to help your team grow.
• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service—then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep front of house shelves stocked.
• Assist with product delivery intake as needed.
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems.
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Own the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed.
• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays.

What you’ve accomplished

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in a fast‑paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability working days, nights, and weekends. Ability to work full‑time, reliable, responsible, and dependable attendance.
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.

What We Offer

• Compensation: $25-27/hr
• Competitive benefits offered: Medical, dental, vision, HSA/FSA Dependent Care, life that begin on the first of the month after you start.
• 401k program with a 3% employer match after six months of employment.
• 11 days of accrued PTO in addition to two wellness days & volunteer hours in your first year.

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast‑paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives. Whether you’re cultivating the highest‑quality plants, crafting cutting‑edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future.
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do.
• Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts.
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com