Dispensary Supervisor I

Vireo Health; Moorhead (MN); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

401k with 3% employer match

PTO + wellness days + volunteer hours

Job summary

Vireo Health is seeking a Dispensary Supervisor I to lead the frontline team, ensuring exceptional customer service while overseeing daily store operations. You will mentor staff, step in as Manager on Duty, coach performance, and help uphold Minnesota state regulations in a fast-paced cannabis retail environment.

Ideal candidates are 21+, with 1+ years of retail leadership, strong communication skills, and a proactive work ethic.

Qualifications

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Proactive with strong work ethic and leadership skills.
• Strong communication and customer service abilities.
• Capable of meeting deadlines in a fast-paced environment.
• Open to constructive, developmental feedback.
• Experience using standard office equipment and computer software.
• Must pass all required background checks.
• Must be compliant with all legal and company regulations in the industry.
• Able to work a full-time schedule including weekends, nights, and holidays.
• Able to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Lead frontline team to ensure excellent customer service and store ops.
• Mentor new hires and support onboarding.
• Serve as Manager on Duty when needed.
• Provide real-time coaching and course corrections.
• Handle escalated customer/patient concerns with empathy.
• Set service standards and train others to meet them.
• Maintain consistent service across shifts and keep shelves stocked.
• Assist with product delivery intake and cash drawer accuracy.
• Verify IDs and track products using POS and inventory systems.

Skills

Leadership

Customer service

Communication

Retail operations

Tools

POS systems

Inventory tracking

Job description

Who we are: At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top‑tier cannabis products and experiences. Our team of 500+ creators are shaping the future of the industry, and we want you to be part of it. We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non‑profit partnerships, we’re building a community. As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about: We are seeking an energetic and experienced Dispensary Supervisor I to join our team. The Dispensary Supervisor I is responsible for leading the frontline team in day‑to‑day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands‑on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

If you are someone who has a passion for helping customers and cannabis, come grow your career with Goodness Growth!

What impact you’ll make:

• Guide the crew through day‑to‑day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Mentor new hires and support onboarding like a pro.
• Step up as Manager on Duty when needed.
• Deliver real‑time coaching and occasional course‑correction to help your team grow.
• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service—then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep front of house shelves stocked.
• Assist with product delivery intake as needed.
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems.
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Owning the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Minnesota state regulations are followed.
• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays.

What you’ve accomplished:

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Must be proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Meet timeliness consistently in fast paced environment and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.
• Must pass all required background checks.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Requires open availability working days, nights, and weekends. Ability to work full‑time, reliable, responsible, and dependable attendance.
• Candidates must have the ability to stand for extended periods, climb a ladder and to move and handle boxes of products/merchandise (weighing up to 50 pounds) and fixtures throughout the store, which entails lifting, and perform all functions as set forth above.

What We Offer:

• Compensation: $25-27hr
• Medical, dental, vision, HSA/FSA Dependent Care, life that begin on the first of the month after you start.
• 401k program with a 3% employer match after six months of employment.
• 11 days of accrued PTO in addition to two wellness days & volunteer hours in your first year.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com