Dispensary Supervisor

Dutchess Cannabis; Boston (MA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Flexible schedules

2 weeks PTO for full-time staff

Employee discount

Swag

Job summary

Dutchess Cannabis in Allston, MA is seeking a Dispensary Supervisor to manage day-to-day retail operations and support the management team. You will uphold best‑in‑class customer service, ensure regulatory compliance, and lead the team to meet performance standards.

The role requires leadership, product knowledge, and the ability to train staff in a fast-paced cannabis environment. Join a company that values its employees and community, offers flexible schedules, 2 weeks PTO for full‑time staff,

Qualifications

• Cannabis retail knowledge or experience preferred.
• Experience supervising a retail team is required.
• Strong customer service skills are essential.

Responsibilities

• Provide best‑in‑class customer service to customers
• Follow policies for sales and customer service to ensure satisfaction
• Maintain knowledge of products and train team members
• Assist with inventory management and communicate with managers
• Support associates in advising customers on cannabis products and methods
• Delegate shift tasks: cash handling, POS usage, data entry, order checks, security and safety, store cleanliness, visitor log, end‑of‑day emails, vault accuracy
• Collaborate with management to ensure compliant operations
• Daily activities, maintenance, and data collection for issues
• Open and closing procedures
• Assist onboarding and training of new staff

Skills

Cannabis experience

Supervisory experience

Customer service

Retail math

Leadership

Education

High school diploma or GED

Tools

POS system

Job description

Brief Description

• Preference is given to internal employees for advancement opportunities!

Brief Description

• Preference is given to internal employees for advancement opportunities!

Dutchess Cannabis in Allston, MA is looking to hire Dispensary Supervisors!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard-working, passionate people with exceptional customer service skills.

Are you someone who is personable, adapt in a fast-paced high-volume atmosphere, has a team player mentality or leadership abilities? Would you like to advance your retail career with a company that values both its employees and the community? If so, please read on!

We offer great perks, including flexible schedules, 2 weeks of paid time off (PTO) for Full-Time staff, a generous employee discount and swag. If this sounds like the right retail opportunity with a cannabis dispensary for you,

Job Summary

The Dispensary Supervisor assists with the day-to-day operations of dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best‑in‑class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and gain and understanding of dispensary inventory and products.

Primary Responsibilities

• Provide best‑in‑class customer service to customers
• Follow and uphold established policies for sales and customer service to ensure customer satisfaction
• Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
• Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
• Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
• Complete and appropriately delegate tasks assigned during scheduled shift, including:
  • Correct cash handling
  • Accurate use and maintenance of the Point of Sale (POS) system
  • Accurate and timely data entry in both the POS system and inventory tracking system
  • Assistance in verifying order deliveries for accuracy
  • Ensure adherence with security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • End‑of‑day daily update emails
  • Ensure accuracy with the vault
• Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
• Daily activities, maintenance, and data collection for any reported issues and/or complaints
• Open and closing procedures
• Assist with the onboarding and training of new staff in partnership with the management team

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

If you have the requirements, aligned with the Dutchess Vision and are focused on building a team to deliver a premier cannabis experience to our customers, then this is the role for you!

Company Overview

At Dutchess, we are setting new standards for service, innovation, and customer satisfaction in every interaction. We are the crown jewel of cannabis!

About

Our focus at Dutchess is all about the customer. We are consumer‑centric, cannabis enthusiasts, who are enthusiastic about providing our clients with exceptional service and premium quality products. Our work together will allow us to:

• Foster an environment where every customer feels valued, creating a community united by quality cannabis.
• Create opportunities in the communities we serve through the expansion of our retail locations.
• Pioneer innovation by continuously pushing the boundaries to enhance the cannabis experience and meet evolving consumer needs with cutting‑edge bud.

EEO STATEMENT

Rubino, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Requirements

• Cannabis experience required
• Must be at least 21 years of age
• Strong retail math skills required
• High school diploma or general education degree (GED)
• 2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
• Exceptional customer service skills
• Knowledge of basic computer skills
• Positive attitude, team player and strong work ethic
• Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
• Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
• Must have excellent organization and time management skills
• Must be focused, pay close attention to detail
• Must be able to internalize training and follow instructions
• Must be able to communicate clearly and effectively