Dispensary Security & Compliance Specialist

King City Gardens; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Job summary

King City Gardens in Cincinnati is seeking a Dispensary Security Agent to maintain a safe, compliant retail environment under Ohio DCC regulations. You will protect patients, customers, team members, and assets while ensuring professional, welcoming guest experiences.

Responsibilities include monitoring entry points and IDs, enforcing age requirements, reporting incidents, supporting leadership, and coordinating with authorities during emergencies.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Previous security, law enforcement, military, or asset protection experience preferred.
• Ability to pass background screening in accordance with Ohio cannabis regulations.
• Valid driver's license (if required for armored escort or site patrol duties).
• Strong observation, communication, and conflict resolution skills.

Responsibilities

• Monitor entry/exit points and verify valid government-issued identification prior to entry.
• Enforce age and access requirements in compliance with Ohio DCC regulations.
• Monitor sales floor, vault areas, and perimeter through active patrols and surveillance systems.
• Maintain awareness of camera coverage zones and report blind spots or issues.
• Deter theft, diversion, loitering, or suspicious activity.
• Secure facility at opening and closing in coordination with leadership.
• Document incidents thoroughly using company reporting systems.
• Assist with regulatory inspections and audits as requested.
• Provide professional, calm, and welcoming first contact for all guests.
• De-escalate conflicts using approved techniques and support leadership during disruptions.
• Respond to alarms, disturbances, or emergency situations.

Skills

Observation

Communication

Conflict resolution

Education

High school diploma or equivalent

Job description

Position Summary

Position Summary

The Dispensary Security Agent is responsible for maintaining a safe, secure, and compliant retail environment in accordance with Ohio Division of Cannabis Control (DCC) regulations, internal SOPs, and company operational standards. This role protects patients, customers, team members, inventory, and company assets while supporting professional and welcoming guest experience. Security Agents serve as the first and last point of contact for customers entering and exiting the dispensary and play a critical role in regulatory compliance, incident prevention, and de-escalation.

Key Responsibilities

Security & Asset Protection

• Monitor all entry/exit points and verify valid government-issued identification prior to entry
• Enforce age and access requirements in compliance with Ohio DCC regulations.
• Monitor sales floor, vault areas, and perimeter through active patrols and surveillance systems
• Maintain awareness of all camera coverage zones and report blind spots or technical issues immediately
• Deter theft, diversion, loitering, or suspicious activity
• Secure facility at opening and closing in coordination with leadership
  
  

Compliance & Documentation

• Ensure strict adherence to Ohio Administrative Code 1301:18 and internal cannabis control policies.
• Document incidents thoroughly using company reporting systems.
• Assist with regulatory inspections and audits as requested.
• Maintain visitor logs and vendor check-in procedures.
• Verify transport manifests upon receipt of deliveries (as directed by management)
  
  

Guest & Team Support

• Provide professional, calm, and welcoming first contact for all guests
• De-escalate conflicts using approved techniques.
• Support leadership during disruptive customer situations.
• Maintain clear communication with Managers, Supervisors, and Intake teams.
• Ensure lobby capacity and flow remain orderly and compliant
  
  

Emergency Response

• Respond to alarms, disturbances, or emergency situations.
• Execute emergency protocols (fire, severe weather, medical, security threats).
• Coordinate with law enforcement or emergency responders when necessary
• Maintain CPR/First Aid certification (if required by company)
  
  

Requirements

Required Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Previous security, law enforcement, military, or asset protection experience preferred.
• Ability to pass background screening in accordance with Ohio cannabis regulations.
• Valid driver's license (if required for armored escort or site patrol duties).
• Strong observation, communication, and conflict resolution skills
  
  

Preferred Qualifications

• Experience in highly regulated industries (cannabis, pharmacy, banking, gaming)
• Knowledge of METRC compliance environments (awareness level).
• De-escalation or crisis prevention training.
• CPR / First Aid Certification
  
  

Physical Requirements

• Ability to stand for extended periods (8-10 hours).
• Ability to lift up to 30 lbs.
• Ability to respond quickly to emergencies.
• Ability to work evenings, weekends, and holidays as scheduled
  
  

Core Competencies

• Professionalism under pressure
• Situational awareness
• Integrity & discretion
• Clear chain-of-command communication
• Regulatory compliance mindset
• Customer service orientation
  
  

Benefits

King City Gardens offers competitive health insurance to employees along with employee discounts at its dispensaries.