Dispensary Retail Manager: Lead, Train & Grow Team

OneCall HR, LLC; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

OneCall HR, LLC is assisting 6 Brick's LLC in Springfield, MA to find a motivated Retail Manager to lead the store team. The role focuses on driving sales, implementing store policies, and ensuring excellent customer service.

You will oversee hiring, training, and performance reviews, while coordinating with leadership on marketing and daily operations. A strong emphasis on compliance, inventory controls, and staff development is expected.

Qualifications

• Must be 21 years or older.
• Background checks required for state compliance.
• Minimum 2 years of management experience.
• Experience in retail, customer service, or related field.

Responsibilities

• Develop and implement operational policies to advance company goals.
• Manage, supervise, and direct staff activities including hiring, discipline, and advancement.
• Train and evaluate employees regularly.
• Track monthly results and trends for forecasting.
• Resolve escalated customer complaints and ensure quality service.
• Ensure compliance with security, inventory controls, and regulations.

Skills

Retail management

Staff training

Hiring & development

Customer service

Communication skills

Leadership

POS systems

Education

Bachelor's in Business Administration

Tools

OSHA compliance

Inventory software

Job description

OneCall HR, LLC is assisting 6 Brick's LLC in Springfield, MA to find a motivated Retail Manager to lead the store team. The role focuses on driving sales, implementing store policies, and ensuring excellent customer service.

You will oversee hiring, training, and performance reviews, while coordinating with leadership on marketing and daily operations. A strong emphasis on compliance, inventory controls, and staff development is expected.